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I can't record more than 30 seconds on my Yamaha dgx 650 on…

Customer Question
Hi. I can't...

Hi. I can't record more than 30 seconds on my Yamaha dgx 650 on either Audio or Song. It goes to "Disk Drive in use" and cuts off the recording.

Technician's Assistant: What's the make/model of your device? How old is it?

Yamaha dgx 650 = 2 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's been going on since almost new. I tried resetting to factory stds.

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

I believe it is bad memory on the unit.

Submitted: 11 months ago.Category: Electronic Musical Instruments
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Answered in 4 hours by:
9/8/2017
Electronic Musical Instrument Expert: ITPeter, Electronics Engineer replied 11 months ago
ITPeter
ITPeter, Electronics Engineer
Category: Electronic Musical Instruments
Satisfied Customers: 20,610
Experience: Over 16 years' experience in installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronic Musical Instrument Expert: ITPeter, Electronics Engineer replied 11 months ago

Can you record ok to USB device? If not, can you try a different device?

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Customer reply replied 11 months ago
Thanks. I can't record to USB either. I swapped out the old USB I was using for a new-out-of-the-package USB and the keyboard did the same thing.
Electronic Musical Instrument Expert: ITPeter, Electronics Engineer replied 11 months ago

Ok, that sounds like a firmware problem.

You will need to try updating the software on the keyboard:

https://usa.yamaha.com/products/musical_instruments/pianos/portable_grand/dgx-650/downloads.html

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Customer reply replied 11 months ago
Thank you. I tried that and it didn't work to fix the problem. It seems to cut out at various intervals - 30 seconds, 5 minutes, 2 minutes and no pattern to it. Any other suggestions to fix this?
Electronic Musical Instrument Expert: ITPeter, Electronics Engineer replied 11 months ago

If that didn't work then it is a hardware fault, most likely with the disk drive. It will need to be replaced.

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Customer reply replied 11 months ago
Can I service this myself?
Electronic Musical Instrument Expert: ITPeter, Electronics Engineer replied 11 months ago

If you have some technical knowledge and experience, then yes you could service it yourself.

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