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Roland BK 5 keyboard. I am trying to get it to play one

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Roland BK 5 keyboard....
Roland BK 5 keyboard. I am trying to get it to play one finger chords. I use split and LWR keys and have intelligent chords turned on in the arranger. I play the C key on the left side of the keyboard and it tells me on the screen I have played the C Chord.
But it does not sound like it to me. Just sounds like a plain C note.
Beginner. What am I doing wrong?
Thank you.
Submitted: 2 years ago.Category: Electronic Musical Instruments
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Answered in 4 hours by:
1/19/2016
Electronic Musical Instrument Expert: Michael Hannigan, Engineer replied 2 years ago
Michael Hannigan
Category: Electronic Musical Instruments
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Verified

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

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Electronic Musical Instrument Expert: Michael Hannigan, Engineer replied 2 years ago

You might not be doing anything wrong. Please try doing a factory reset as follows:

irst press the MENU button, select the “Factory Reset” entry by rotate the CURSOR/VALUE dial and then press the ENTER/SELECT button. When a message appears on the display, select “YES”, then press the ENTER/SELECT button to start the Factory Reset operation. The Factory Reset procedure is complete.

Let me know if that helps or changes anything and we can go from there.

Mike

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Customer reply replied 2 years ago
I tried factory reset several times before. This inspired me to download the operating software from the Roland site and do a reinstall. No problems with the reinstall. However no change, problem remains.
Electronic Musical Instrument Expert: Michael Hannigan, Engineer replied 2 years ago

Have you tried standard mode?

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Customer reply replied 2 years ago
I tried standard and intelligent. Thanks.
Electronic Musical Instrument Expert: Michael Hannigan, Engineer replied 2 years ago

It would have to be a case of understanding how it is meant to work. Can you provide an example of what you are pressing to make a chord?

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Customer reply replied 2 years ago
The intelligent chords are listed at the back of the manual. I setup lwr part to be a piano. Up1 is a piano. I press the split and lwr keys and the keyboard splits at C4. Left side is dead until you press lwr. You can also adjust the octaves on both sides of the split.
When you press a C key on the left side of the keyboard the screen says you just played C Major and it shows three keys played on the display. Press D and you get the screen saying its a D major etc. But the sound is identical to a C note and say a D note. So the display indicates chords are being played but the sound is like I am playing notes not chords. ??
Electronic Musical Instrument Expert: Michael Hannigan, Engineer replied 2 years ago

Do you have the latest system update from here?

http://bitli.es/75Qmb8

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Customer reply replied 2 years ago
I used that a few days ago. No change. Thanks.
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