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I installed 3 levity Decors Dimmer and one switch. 3 are…

Customer Question
I installed 3 levity...

I installed 3 levity Decors Dimmer and one switch. 3 are working fine. One of the dimmers shows up in iOS settings to join my wifi network. However, I can not get it to connect to home kit or Leviton app. Now when I reset and try to connect to wifi I mostly get error trying to join network message but about 1/5 times it says it is connected but then still shows up in settings as needing to join network.

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

Brand new just installed. I have not been able to get the dimmer to stay connected to wifi. The others work fine. The dimmer works when using the manual options on face plate

Contractor's Assistant: Do you plan on doing the work yourself?

They are already installed.

Submitted: 2 months ago.Category: Electrical
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
5/27/2018
Electrician: Kevin, Licensed Electrical Contractor replied 2 months ago
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 4,461
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC General Class License
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be happy to assist you with your electrical question.

Please be patient as it takes time to type and provide links. Also note that the website may be sending you a telephone offer, the offer is not originating from me.

1) Do you or a friend have an Apple iPhone? If so, temporarily make the iPhone as a hotspot and re-test the internet connection without using your router.

2) You can also re-locate a working dimmer to the non-working dimmer location to see if the problem follows or goes away. Possibly an out-of-box dimmer failure or the dimmer is not getting a signal from the WiFi router?

If you have any additional questions, just let me know and I’ll be glad to answer them for you.

Otherwise, don’t forget to rate me before you log Off.

Thanks.................Kevin:)

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Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 4,461
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Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC General Class License

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