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I’m installing a ceiling fan that has a black and wire, but…

Customer Question
I’m installing a ceiling...

I’m installing a ceiling fan that has a black and white wire, but the outlet box has black , white and RED wires. I connected the black and white as the directions said but have no power. The wall switch Does work. What do I do with the red wire?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just found it doesn’t work, 20 minutes ago

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Not that I know of

Submitted: 4 months ago.Category: Electrical
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Answered in 2 minutes by:
3/10/2018
Electrician: George Smith, Master Electrician replied 4 months ago
George Smith
George Smith, Master Electrician
Category: Electrical
Satisfied Customers: 444
Experience: Superintendent at Electrical Solutions and Data
Verified

Thanks for counting on us to help with your electrical issue. My name is ***** ***** I look forward to helping you! Let me review your question!

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Electrician: George Smith, Master Electrician replied 4 months ago

If you take the switch out of the wall you probably will see that the red wire is connected to the switch!

Do you have a two probe electrical tester?

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Customer reply replied 4 months ago
No I don’t
Customer reply replied 4 months ago
Forget it you guys were no help at all. What a scam
Electrician: George Smith, Master Electrician replied 4 months ago

Ok ! To be sure you need to look at the switch! !

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Electrician: canuck the pro, Handyman replied 4 months ago
canuck the pro
canuck the pro, Handyman
Category: Electrical
Satisfied Customers: 3,129
Experience: i have extensive experience in the home improvement industry. my current job is at lowes home improvement.
Verified

Hi my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be glad to help you today. How many light switches are there for the room? Does the light or fan turn on now with the switch?

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