Electrical

Electrical Questions? Ask an Electrician Online.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Are you up for a challenge Pearl? Just today... Here goes...

Are you up for...

Are you up for a challenge Pearl?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just today... Here goes...

Contractor's Assistant: Do you plan on doing the work yourself?

Yep

Contractor's Assistant: Anything else we should know to help you best?

Nope - Just say the word and I'll send you my question...

Show More
Show Less
Ask Your Own Electrical Question
Customer reply replied 7 months ago
Hello -
Hope you can help me here.I’m attempting to install a new outlet (underneath my sink).This is what I have (I’ve never touched this outlet before):3 cables in box:
Coming from ---1) Upper left side - 1 green (ground) , 1 black (+), 1 white (-)Upper right side - 1 green, 1 black, 1 whiteBottom -1 green, 1 red, 1 black, 1 whiteThis is the current configuration;All green (grounds) are properly connected.Black is connected to the outlet -
White is connected with Black from (3)Black is connected with Red (3)
White is connected to White (3) AND pigtailed with wire connected to
outlet -Red is connected to Black (2)
White is connected with White (2) AND pigtailed with wire connected
to outlet -
Black is connected with White from (1)With this, I got a “OPEN HOT” reading -Please tell me what connections I need to make and which wires from which cable need to be connect to the outlet.
Customer reply replied 7 months ago
I've include the CABLE numbers here -I’m attempting to install a new outlet (underneath my sink).This is what I have (I’ve never touched this outlet before):3 cables in box:
Coming from ---CABLE #1 - Upper left side - 1 green (ground) , 1 black (+), 1 white (-)CABLE #2 - Upper right side - 1 green, 1 black, 1 whiteCABLE #3 - Bottom -1 green, 1 red, 1 black, 1 whiteThis is the current configuration;All green (grounds) are properly connected.CABLE #1 - Black is connected to the outlet -
White is connected with Black from (CABLE #3)CABLE #2 - Black is connected with Red (CABLE #3)
White is connected to White (CABLE #3) AND pigtailed with wire connected to
outlet -CABLE #3 - Red is connected to Black (CABLE #2)
White is connected with White (CABLE #2) AND pigtailed with wire connected
to outlet -
Black is connected with White from (CABLE #1)With this, I got a “OPEN HOT” reading -Please tell me what connections I need to make and which wires from which cable need to be connect to the outlet.
Answered in 10 hours by:
1/21/2018
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 8,429
Experience: Proven Professional 49 years Experience
Verified

Hi, I'm Mike and I'll be assisting you. Please stand by while I review your question.

Ask Your Own Electrical Question

Do you have a 2 wire voltage tester?

Ask Your Own Electrical Question

If you do test for 120V from the grouped white wires to any of the black wires with all above counter switches off. When found a jumper from that black and one from the whites are what is connected to the new outlet.

Ask Your Own Electrical Question
Customer reply replied 7 months ago
Hi Mike -
I juts noticed you sent a response. Thank you.
I don't have a voltage tester.
Is there a chance you can tell me which black wire(s) from which cable and which white wire(s) from which cable would be connected to the outlet?

Unfortunately you need to test and not guess. Should have a tester for any electrical work or troubleshooting. Get one and do as directed to be sure.

Ask Your Own Electrical Question
Customer reply replied 7 months ago
Okay - I'll get one but I still don't understand you answer...Cheers

The white wires connected together would have to be neutrals. With one probe on them and with the others touched one at a time with the above counter switches off, you are looking for the one that reads 120V. When identified a jumper from it and a jumper from the white wires need to connect to your new outlet. If it would be easier, I can direct you on the phone. Just accept the offer.

Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 8,429
Experience: Proven Professional 49 years Experience
Verified
Mike G. and 87 other Electrical Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
No thank you. I understand you answered the best that you could.

Just follow the instructions step by step.

Ask Your Own Electrical Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electricianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 8,429
8,429 Satisfied Customers
Experience: Proven Professional 49 years Experience

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Mike

Mike

Master Electrician

1,426 satisfied customers

Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer

Jason

Jason

Service Technician

3,958 satisfied customers

Over 20 years of experience in all types of installations, troubleshooting, and repairs.

Mike G.

Mike G.

Master Electrician

8,429 satisfied customers

Proven Professional 49 years Experience

Kevin

Kevin

Licensed Electrical Contractor

4,414 satisfied customers

31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License

AssuredElectrical

AssuredElectrical

Master Electrician

3,264 satisfied customers

Contractor-42+ Years in the ElectricalTrade

electrifier

electrifier

Master Electrician

1,458 satisfied customers

Electrical contractor and electrical inspector for over 24 years with phone and networking expertise

Rich

Rich

Master Electrician

1,117 satisfied customers

Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain

< Previous | Next >

Related Electrical Questions
Scenario.... I Have A Single Living Room Outlet 16" Off The
Good Morning Scenario.... I Have A Single Living Room Outlet 16" Off The Floor That I Currently Use Just For The TV... I Can See Inside The Box That It Is A Single 14/3 Wire.... (Black, Red White & Gr… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
8,429 satisfied customers
No power to outlet. there are 2 cables entering this outlet
no power to outlet. there are 2 cables entering this outlet box. black wires from both cables are joined together. white wires are attached to one side of the outlet. one of the cables has a red wire,… read more
ProGrade
ProGrade
Electrical Contractor
564 satisfied customers
I am installing a new bath room fan/light combo (Fantech FQ110FL)
I am installing a new bath room fan/light combo (Fantech FQ110FL) in my 1971 home shower. The original bathroom wiring was: 1 receptacle - Power entered at single gang box, going directly to power a s… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
8,429 satisfied customers
I had an outlet in my bathroom go bad. Replaced it with a
I had an outlet in my bathroom go bad. Replaced it with a new outlet just now - and must have screwed up the wiring because now - the outlet itself tests good but the adjacent switches for overhead li… read more
cllishof
cllishof
29 satisfied customers
Ive replaced 2 outlets in the same configuration and breaking
I've replaced 2 outlets in the same configuration and breaking the tabs. The top receptacle on each outlet is always powered as a normal outlet and these work fine. The bottom receptacle on each is co… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
8,429 satisfied customers
I have a single switch that controls an outlet. The wiring
I have a single switch that controls an outlet. The wiring has three black wires, three white pigtailed together and capped, and three ground pigtailed together and have attached to the green on the s… read more
kruzrken
kruzrken
Partner
Bachelor\u0027s Degree
217 satisfied customers
Hello. I am replacing a programmable switch for the front entrance
Hello. I am replacing a programmable switch for the front entrance doors. I purchased a leviton 24 hour progammable single pole 3 way to replace a intermatic st01 . The entrance has 3 switchs on it. t… read more
Alex
Alex
Owner
Bachelor\u0027s Degree
1,783 satisfied customers
I am in the process of replacing switches and electric outlets
I am in the process of replacing switches and electric outlets in the bedroom of a house we recently purchased. I have one dual outlet (i.e., a double box with two outlets (a total of four sockets, tw… read more
Alex
Alex
Owner
Bachelor\u0027s Degree
1,783 satisfied customers
Hi - I am installing a ceiling fan (already in place now) and
Hi - I am installing a ceiling fan (already in place now) and wiring through external conduit (Steel wiremold) using 14/3 Romex to an existing outlet. The outlet has one black, one white, and ground w… read more
electrifier
electrifier
Master Electrician
Bachelor's Degree
1,458 satisfied customers
Im wiring a 208-230V shop compressor. Pigtail from compressor
I'm wiring a 208-230V shop compressor. Pigtail from compressor motor contains (1) black, (1) white (marked black to indicate load) and (1) green. Intending to install a plug on the pigtail. From the 3… read more
Jason
Jason
Service Technician
Associate Degree
3,958 satisfied customers
Hi - I am trying to replace a receptacle with a z wave receptacle.
Hi - I am trying to replace a receptacle with a z wave receptacle. the z wave receptacle has a black, white and green wire. The first outlet I want to replace has 2 black wires, 1 white and a ground. … read more
Alex
Alex
Owner
Bachelor\u0027s Degree
1,783 satisfied customers
i just removed a duplex that is in the middle of a run of two
i just removed a duplex that is in the middle of a run of two that is conected to a wall switch top was constant hot bottom was on switch. lost track of witch wires go where. have two black one red tw… read more
electrifier
electrifier
Master Electrician
Bachelor's Degree
1,458 satisfied customers
I have a bedroom with a switched outlet, but no ceiling light
I have a bedroom with a switched outlet, but no ceiling light fixture. I would like to add a ceiling fan with a light and use the light switch for this fan. I can get a secured box in the ceiling and … read more
Alex
Alex
Owner
Bachelor\u0027s Degree
1,783 satisfied customers
I was trying to install a dimmer switch on my ceilingfan/overhead
I was trying to install a dimmer switch on my ceilingfan/overhead light combo. The wall switch plate also contained a 3-way switch for the exterior lights. I ended up disconnecting both switches and I… read more
Rich
Rich
Master Electrician
Vocational, Technical or Trade Scho
1,117 satisfied customers
I am adding a new outlet from an existing outlet. The existing
I am adding a new outlet from an existing outlet. The existing outlet has 2 - three wire romex cables (black, red, white, and ground) coming into the box and I want to add a two wire romex cable (blac… read more
Mike
Mike
Master Electrician
Working on MBA
1,426 satisfied customers
evening Had an electrician do rough-in for stack switch to
evening: Had an electrician do rough-in for stack switch to a receptacle for a disposal and a light. He is now unavailable. I am comfortable making final connections just need to be certain where wire… read more
Rich
Rich
Master Electrician
Vocational, Technical or Trade Scho
1,117 satisfied customers
I have an inside half switch outlet controlled by 2 seperate
I have an inside half switch outlet controlled by 2 seperate switches. I want to make the entire outlet hot and use the power from one of the switches to control a speed control switch for a yet to be… read more
electrifier
electrifier
Master Electrician
Bachelor's Degree
1,458 satisfied customers
I have a garbage disposal that is switched and i want to have
I have a garbage disposal that is switched and i want to have one outlet hot so i can plug in hot water dispenser. The outlet has a bundle of three wires connected (black-hot, white-common and ground)… read more
electrifier
electrifier
Master Electrician
Bachelor's Degree
1,458 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x