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My pre lit tree went dark and I cannot turn it on anymore…

Customer Question
My pre lit *****...

My pre lit ***** ***** tree went dark and I cannot turn it on anymore with the control pad. It is all decorated and in its third season.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just yesterday, it always worked great the past two chritmas seasons

Contractor's Assistant: Do you plan on doing the work yourself?

If i have to i want to get it lit tonight if possible

Contractor's Assistant: Anything else we should know to help you best?

No just stopped working and went dark on its own

Submitted: 7 months ago.Category: Electrical
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Answered in 14 minutes by:
12/11/2017
Electrician: Terry Peterman, Electrician replied 7 months ago
Terry Peterman
Terry Peterman, Electrician
Category: Electrical
Satisfied Customers: 21
Experience: Red Seal Journeyman Electrician, Electrical-Online.com
Verified

Hello Anthony, It's Terry here. Thanks for using Just Answer. I'll see if I can help you out here.

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Customer reply replied 7 months ago
My pre out tree went dead forvni reason will not turn back on
Electrician: Terry Peterman, Electrician replied 7 months ago

This could be a circuit board failure or a loose solder joint, etc and there won't be too much you will be able to do. However, have you looked at the plug that goes into the wall receptacle? They usually have some way of containing a tiny glass fuse, and that might be blown?

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Customer reply replied 7 months ago
This would be an additional on top of the 28. Paid?
Electrician: Terry Peterman, Electrician replied 7 months ago

I don't think I gave you the correct phone number and email. That was another supplier of pre-lit trees I think?

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Electrician: Terry Peterman, Electrician replied 7 months ago

Where did you purchase the tree?

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Electrician: Terry Peterman, Electrician replied 7 months ago

I don't understand your question, "This would be an additional on top of the 28. Paid?" Were you offered and paid for the premium service of a phone call response?

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Customer reply replied 7 months ago
I'm driving will get back around 9pm thx
Electrician: Terry Peterman, Electrician replied 7 months ago

You're back!

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