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Installed new gfi. indicator light on. gfi won't reset. gfi…

Customer Question
Installed new gfi. green...

Installed new gfi. green indicator light on. gfi won't reset. gfi plugs don't work. rest of plugs don't work.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Power out for 3 days on one wall in kitchen, the affected area, until I could purchase new gfi. changed gfi this morning

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. changed gfi properly this morning myself.

Contractor's Assistant: Anything else we should know to help you best?

Followed procedure on leviton gfi.

Submitted: 8 months ago.Category: Electrical
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Answered in 3 minutes by:
9/18/2017
Electrician: Kevin, Licensed Electrical Contractor replied 8 months ago
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 4,282
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be happy to assist you with your electrical question.

1) Are you sure that you didn't reverse the LINE/LOAD terminations on the GFCI?

2) Do you have a 2 wire lead AC voltage tester or a multimeter to confirm the LINE side voltage?

3) If the GFCI contains LOAD side connections, temporarily remove them and only leave the LINE side wires connected. Does the GFCI reset and trip correctly without a LOAD side termination?

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Electrician: Kevin, Licensed Electrical Contractor replied 8 months ago

If you have any additional questions, just let me know and I’ll be glad to answer them for you.

Otherwise, don’t forget to rate me before you log Off.

Thanks.................Kevin:)

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Kevin
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 4,282
4,282 Satisfied Customers
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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