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After power went out from a hurricane, my house has partial…

Customer Question
After power went out...

After power went out from a hurricane, my house has partial power. My large appliances wont work: a/c, stove, microwave, washer/dryer. My lights work but are dim and if I turn multiple lights on, some dim or turn off. I have never heard of such a thing. Power companies are overloaded, what could cause this? Some homes around me don't have power and some do

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since at least Monday

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe Sunday too but I wasn't home. Storm was Sunday

Contractor's Assistant: Anything else we should know to help you best?

No but I wanna know what could cause it or if there is maybe a simple solution

Submitted: 11 months ago.Category: Electrical
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Answered in 3 minutes by:
9/14/2017
Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 4,468
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC General Class License
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be happy to assist you with your electrical question.

1) Based on the 240 volt appliances that are not working, most likely you have lost 1 of the hot phases from the local electrical utility. If you have multimeter available, a meter can easily confirm this.

2) Dimming of lights indicates an issue with the neutral wire. Most likely a loose neutral connection. My guess would be utility related.

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Customer reply replied 11 months ago

So would that be something the power company has to fix?

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

1) Most likely, the problem is utility related due to the hurricane. If you have a meter available, I can walk you thru a few simple tests at the main panel to determine if the problem is on your end or at the utility. Otherwise, you will need to contact a locally licensed electrician or the local electrical utility.

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Customer reply replied 11 months ago

I do not have a meter

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

1) Perhaps you can borrow a meter from a friend or a neighbor? Not sure if the Home Depot's or Lowe's are open in your area, but they all sell multimeters for around $23.00

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Customer reply replied 11 months ago

Ok, well it's kinda late for that at moment. It's after 10pm

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

Yes, I understand that.

Have you tried to contact the local electrical utility to see if they can dispatch a service technician?

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Customer reply replied 11 months ago

Yes I have, they are overwhelmed and apparently our problem is low priority.

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

Yes, I'm sure they are overwhelmed with down lines and such.

If you can possibly get a multimeter tomorrow, I am more than happy to walk you thru a few simple voltage measurements. At least this will confirm if the problem is on the utility end or at your end.

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Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

Are you located in Florida? If so, what city?

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Customer reply replied 11 months ago

Yes I am in Cape Coral

Customer reply replied 11 months ago

Is this something that could be a danger of electrical fire?

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

OK, my wife and I were there in May. We are looking to purchase a home in Punta Gorda next spring.

I wish I could help you further, but unless you have a meter, there is nothing we can do.

I would not be concerned about a fire. But more concerned if the neutral service wire is loose at the exterior meter socket or at the overhead wires. A loose neutral can sometimes cause problems with sensitive electronics such as computers, TV's, etc.

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Customer reply replied 11 months ago

Ok thank you so much for your help

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

No problem, glad to assist. Just wished I was able to help you confirm the problem.

Any chance that you can obtain a meter tomorrow? If so, we can continue as I will be logged on here tomorrow.

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Customer reply replied 11 months ago

I'm not sure but I will try. Thank you

Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

OK, let's keep your question open for now. Reply back back to me tomorrow and let me know how you make out.

In the meantime, please remain safe. Our thoughts and prayers are with all Floridians. Hopefully, things will get back to normal soon.

Take care for now..........Thanks...........Kevin:)

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Electrician: Kevin, Licensed Electrical Contractor replied 11 months ago

If you have any additional questions, just let me know and I’ll be glad to answer them for you.

Otherwise, don’t forget to rate me before you log Off.

Thanks.................Kevin:)

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