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Have a Decora wifi switch/dimmer and a TP-ling wifi on/off…

Customer Question
Have a Decora wifi...

Have a Decora wifi switch/dimmer and a TP-ling wifi on/off switch. Can't get either of them to sync with my network. Could they be wired wrong?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

This weekend

Contractor's Assistant: Do you plan on doing the work yourself?

Switches have been installed

Contractor's Assistant: Anything else we should know to help you best?

When I try to "discover" the switches on my wifi they report they are not there

Submitted: 11 months ago.Category: Electrical
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Answered in 5 minutes by:
9/10/2017
Electrician: ProGrade, Certified Electrical Contractor replied 11 months ago
ProGrade
ProGrade, Certified Electrical Contractor
Category: Electrical
Satisfied Customers: 565
Experience: 28+ years exp. - installation, troubleshooting, & repair of commercial, & residential electrical systems.
Verified

Welcome, what are the model numbers of the devices?

Thanks

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Customer reply replied 11 months ago
TP Link HS 200 And Decorations DW5HD
Electrician: ProGrade, Certified Electrical Contractor replied 11 months ago

Looking up specs...

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Customer reply replied 11 months ago
Ok
Let's just leave it.
I don't want a monthly account.
Electrician: ProGrade, Certified Electrical Contractor replied 11 months ago

I also need pictures of the removed from the switchbox...still connected to the wiring.

Thanks

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Electrician: ProGrade, Certified Electrical Contractor replied 11 months ago

...pictures of the device rwmoved from box but still connected to wiring.

Monthly account is not required.

...only a valid nethod of payment for the one-time service...

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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