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Generator guardian 17500, 26250 surge watts; It was working…

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generator guardian 17500, 26250 surge...
generator guardian 17500, 26250 surge watts; It was working fine this morning. I wanted to try it today before the hurricane but it's not generating electricity. I checked the braker and seems fine, I detected no electricity into the braker on the cables that come directly from the generator.
Submitted: 8 months ago.Category: Electrical
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Answered in 2 minutes by:
9/8/2017
Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago
ProGrade
ProGrade, Certified Electrical Contractor
Category: Electrical
Satisfied Customers: 565
Experience: 28+ years exp. - installation, troubleshooting, & repair of commercial, & residential electrical systems.
Verified

Hi Javier, welcome to justanswer.com

Did you check for voltage at the breaker on the generator?

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Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

You should check voltage on both sides of the generator breaker...input & output

Let me know what you find and we can continue.

Thank you

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Customer reply replied 8 months ago
before I was getting 240v. after not getting any I open the panel and checked on both sides of the braker, zero electricity
Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

OK, thank you. Next, check the control fuse.

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Customer reply replied 8 months ago
where is this located?
Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

It should be in the same area as the generator breabreaker...looking for picture for you

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Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

What is the nodel # of the gen?

Thanks

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Customer reply replied 8 months ago
give me a few mins. will take pic and send you
Customer reply replied 8 months ago
i found a 10A fuse behind the panel which is blownoff. i bridged it but still no current!
Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

Great job locating the fuse.

Looking for wiring diagram...will return.

Is your utility power out now?

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Customer reply replied 8 months ago
i have power ok now, but we're having hurricane Irma on its way and will likely loose power who know for how long
Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

Hope you aren't in Florida.

When I can get in and get to my PC, I hope to have better success finding the correct wiring diagram.

For now I will opt out in case another expert can help you sooner.

If that doesn't happen and I can find the info, I will reply here.

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Customer reply replied 8 months ago
thank you. i'm in Miami.
Electrician: ProGrade, Certified Electrical Contractor replied 8 months ago

Oh great, wish I could help. Once the troubleshooting manual gets to that point, it states that it is an "internal generator problem" & not field serviceable...needs to go to gen repair shop.

I hope you are in a safe location.

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Category: Electrical
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