Electrical

Electrical Questions? Ask an Electrician Online.

Ask an Expert,
Get an Answer ASAP!

Electrical

I have a Generac Model13K guardian. It runs great but

Customer Question
I have a Generac Model(###)...
I have a Generac Model(###) ###-####13K guardian. It runs great but doesn't put out any voltage. According to the Diagnostic repair manual troubleshooting chart, I performed test 5 which checks for continuity on wire "O" and it checked good. Next it had me do test 6 to check for field boost. It measured 9.1 VDC. Normal according to the manual is 4-6 VDC. It says to replace circuit board if not normal. What is the part number for the board? I can't seem to find it. Also, I have gone through 4 voltage regulators over the past 1 1/2 years. Could the high VDC be burning out the regulators? There isn't any Generac dealers within 100 miles and I run a youth camp on top of the Big Horn Mountains. This generators is our life blood when power goes out (which is becoming more regular). Generac isn't much help.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: About 3 years.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: The generator gets used about 4-6 times a year when we loose power. Just trying to figure out why we keep loosing the voltage regulator and if according to the test, do I need to replace the board and what is the part number.
Submitted: 1 year ago.Category: Electrical
Show More
Show Less
Ask Your Own Electrical Question
Answered in 54 minutes by:
11/18/2016
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago
ProGrade
ProGrade, Certified Electrical Contractor
Category: Electrical
Satisfied Customers: 565
Experience: 28+ years exp. - installation, troubleshooting, & repair of commercial, & residential electrical systems.
Verified

Welcome to www.justanswer.com

If you can send me the model number and the serial number of the generator I can get the part number for you tomorrow

Thanks

Ask Your Own Electrical Question
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago
Thank you, I will let you know what I find.
Ask Your Own Electrical Question
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

The part no is 0G58840SRV

Here's a link to one source:

http://www.partsfortechs.com/asapcart/generac-0g58840srv-replaces-0f89920srv-p-1181.html

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Thank you for the part number. The question I have is, according to the Diagnostic repair manual troubleshooting chart, I performed test 5 which checks for continuity on wire "O" and it checked good. Next it had me do test 6 to check for field boost. It measured 9.1 VDC. Normal according to the manual is 4-6 VDC. It says to replace circuit board if not normal. I have gone through 4 voltage regulators over the past 1 1/2 years. Could the high VDC be burning out the regulators? Will a new board provide a lower VDC? Is the 9.1 VDC coming from the old board burning out the Voltage Regulator?
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

Yes the high-voltage could be damaging the voltage regulator. Regardless the PC board should be replaced per Generac troubleshooting directions.

Ask Your Own Electrical Question
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

Did you perform test 1 & test 4?

Ask Your Own Electrical Question
Customer reply replied 1 year ago
No, the troubleshooting started with test 5 and test 6. Since test 6 failed, it said that I need to change the board. therefore, I stopped there.
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

I recommend going thru both tests to rule out other issues.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Ok. I will. I'll let you know my findings. It may be a couple of days before I can get back to it.
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

OK, at your convenience, just let me know, thank you

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Test 5 & 6 passed. Installed new board and system voltage works again with old voltage regulator still installed. Will keep new Voltage regulator for the future and will order another circuit board to have on hand in case of another failure. Being located on a mountain off the grid, this back-up generator is our life blood when power goes down. Last week, power was down for 18 hrs due to a snow storm. Came close to freezing our water lines. Thanks for your help.Question. We can get down to -40 in the winter up here. Could this be what is causing our boards and regulators to be failing regularly? I've installed a heating blank on the battery and the heat coming from it raises up under the board and voltage regulator. Maybe this will help?
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

I will have to check on the temperature limitations on the board/regulator. That is extreme. Glad the battery heater helps.

I will let you know but if I can't find it online it may be Mon or Tue before I reply.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Ok, have a wonderful Thanksgiving!
Electrician: ProGrade, Certified Electrical Contractor replied 1 year ago

Thank you much, hope y'all do too. Glad to know that you have backup for now if it's needed.

Ask Your Own Electrical Question
Ask ProGrade Your Own Question
ProGrade
ProGrade
ProGrade, Certified Electrical Contractor
Category: Electrical
Satisfied Customers: 565
565 Satisfied Customers
Experience: 28+ years exp. - installation, troubleshooting, & repair of commercial, & residential electrical systems.

ProGrade is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Mike

Mike

Master Electrician

1,426 satisfied customers

Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer

Jason

Jason

Service Technician

3,942 satisfied customers

Over 20 years of experience in all types of installations, troubleshooting, and repairs.

Mike G.

Mike G.

Master Electrician

7,826 satisfied customers

Proven Professional 48 years Experience

Kevin

Kevin

Licensed Electrical Contractor

3,870 satisfied customers

31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License

AssuredElectrical

AssuredElectrical

Master Electrician

3,264 satisfied customers

Contractor-42+ Years in the ElectricalTrade

electrifier

electrifier

Master Electrician

1,458 satisfied customers

Electrical contractor and electrical inspector for over 24 years with phone and networking expertise

Rich

Rich

Master Electrician

1,115 satisfied customers

Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain

< Previous | Next >

Related Electrical Questions
I recently changed an outlet to a new one with usb
I recently changed an outlet to a new one with usb connection. The outlet had 2 black and 2 white. The new outlet only needed 1 and 1. I taped the remaining wires and now the lights don't work in the … read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I have an electrical question. It's a new heater. Its just
I have an electrical question JA: How old is the system in question? And have you consulted an electrician yet? Customer: No. It's a new heater JA: Do you plan on doing the work yourself? Customer: Ye… read more
Sam I
Sam I
Electrician
B.S.
472 satisfied customers
I am replacing a ceiling fan with light with a new light fan
I am replacing a ceiling fan with light with a new light fan combo with a remote. I have two black wires, two white wires and one ground coming from ceiling and the fan recover is the remote and it ha… read more
Kevin
Kevin
Licensed Electrical Contractor
Diploma
3,870 satisfied customers
Have a red not hot, hot,black hot, and bare ground wire
have a red not hot,white hot,black hot, and bare ground wire coming to my cieling fan, which wires do i use? … read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
If I use 10/2 with ground to wire a 240v set of baseboard
If I use 10/2 with ground to wire a 240v set of baseboard heaters, which one goes to neutral? In other words, I know I need to attach two wires (black and white w black tape) to the 30amp breaker, and… read more
Kevin
Kevin
Licensed Electrical Contractor
Diploma
3,870 satisfied customers
How much can I expect to pay for a hardwired interconnected
How much can I expect to pay for a hardwired interconnected smoke detector circuit three smoke detectors in a two bedroom 900 square-foot home in Indiana lake County… read more
Sam I
Sam I
Electrician
B.S.
472 satisfied customers
I have 6 separate ltb60 20amp wall timers controlling one
i have 6 separate ltb60 20amp wall timers controlling one central vent fan .2work fine,but4 now buzz and wont work.what do i do first thanks … read more
Sam I
Sam I
Electrician
B.S.
472 satisfied customers
How many 8 awg wires can I put to Legrand Wiremold 700WH. 2
how many 8 awg wires can I put to Legrand Wiremold 700WH … read more
George Smith
George Smith
Vocational, Technical or Trade School
314 satisfied customers
I am installing a new switch on my Campbell/Hausfeld model
I am installing a new switch on my Campbell/Hausfeld model CIQ71080V compressor. The new switch has a black, white and green connections however my 220 outlet has a black, white, green and red wires. … read more
Kevin
Kevin
Licensed Electrical Contractor
Diploma
3,870 satisfied customers
Have GE z wave remote. I bought a new GE Smart Dimmer. I
Have GE z wave remote. I bought a new GE Smart Dimmer. I prepare remote to add the new dimmer. As instructed I press the button on the dimmer to connect to the network. No response from the dimmer. Su… read more
Sam I
Sam I
Electrician
B.S.
472 satisfied customers
I have a "Basic Timer" #15325 for "standard wall switch". I
I have a "Basic Timer" #15325 for "standard wall switch". I need to convert a 3-way switch activating a single lamp outlet to either a 1-way or 2-way switch. Does it matter--1-way or 2-way? … read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I'm not getting any power to a certain fuse on my panel. The
I'm not getting any power to a certain fuse on my panel. The fuse isn't blown. There's just no power going to where that fuse services: 2 bedrooms, hallway, and porch light. Incidentally, last Wednesd… read more
Kevin
Kevin
Licensed Electrical Contractor
Diploma
3,870 satisfied customers
I'm trying to install a remote operated celing fan. The
Hi, I'm trying to install a remote operated celing fan. The immediately available connections from the ceiling are 3 grayish/white wires, which are connected together, and 1 yellow wire. There are 3 R… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I have some LED under cabinet lights that flicker. I am
I have some LED under cabinet lights that flicker. I am fairly certain there are plugged into a transformer. Is there an easy fix to the problem? … read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,040 satisfied customers
I have a Lift Master Professional Garage Door opener.Part
I have a Lift Master Professional Garage Door opener.Part #41A5021-1H-315 (IC(###) ###-#### Date 09/06 1/3 H.P. When I press the switch/botton in the wall or remote control to open the door,it opens f… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
Just replaced window ac/heat unit, new unit has 120/volt.
Just replaced window ac/heat unit, new unit has 120/volt. Now I have a 220v not being used. I have a gas stove and want to hook up an electric stove to the 220v . The 220 is in a sub panel by itself g… read more
Kevin
Kevin
Licensed Electrical Contractor
Diploma
3,870 satisfied customers
We had a wall oven. we are replacing with a range that is
We had a wall oven. we are replacing with a range that is oven and cook top. The cable coming from the wall has 3 wires. The range requires a 4 prong outlet. Can we wire a 4 recipticle outlet with the… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
Desperate for help from a professional electrician. I'm a
Hello, Desperate for help from a professional electrician. I'm a contractor though my knowledge in electric is very limited. Had it been a simple switch or install, I can do it no problem. This howeve… read more
George Smith
George Smith
Vocational, Technical or Trade School
314 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x