Electrical

Electrical Questions? Ask an Electrician Online.

Ask an Expert,
Get an Answer ASAP!

Electrical

I have a ceiling fan that is not working, I just bought this

Customer Question
Hi, I have a ceiling...
Hi, I have a ceiling fan that is not working
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I just bought this house and the ceiling fan is not working, it seems to have power but the blades are not spinning and the light is not turning on
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: I can take pictures
Submitted: 1 year ago.Category: Electrical
Show More
Show Less
Ask Your Own Electrical Question
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
I thought that a neutral white wire was loose but they all seem to be firm in place.
IMG_20161116_102404158.jpgIMG_201...jpgIMG_20161115_151416502_HDR.jpgIMG_201...jpgIMG_20161116_102657758.jpgIMG_201...jpgIMG_20161116_102650380.jpgIMG_201...jpg
Answered in 24 minutes by:
11/16/2016
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 3,943
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be happy to assist you with your electrical question.

1) It appears that the fan has a remote receiver located inside the ceiling canopy cover, correct?

2) Do you have a 2 wire lead AC voltage tester (a contact type)?

Ask Your Own Electrical Question
Customer reply replied 1 year ago
it has a remote receiver and yes I have a voltage tester.
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

Thanks for the replies.

1) Remove the wire splices from the output side of the receiver and measure for voltage using a 2 wire lead AC volt tester or a multi-meter. It is possible that the receiver is defective and may need to be replaced.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Please call me.
Customer reply replied 1 year ago
Which one is the output side of the receiver, the black, white, green or blue wires?
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

Sorry, but I am not able to make a phone call at this time.

The receiver output side will have black, white and blue wires.

Using the handheld transmitter, measure for receiver output voltage while toggling the transmitter fan/light buttons ON & OFF.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
I disconnected the ceiling fan and the voltage between black and white wire is 77. Is it normal?
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

No, should measure approx 120.

Measure from output black to output green ground wire and let me know the measurement

Ask Your Own Electrical Question
Customer reply replied 1 year ago
There is only one black and one white wire coming out of the ceiling and the voltage between the two is 77. What do I do?
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

The receiver has 2 wires on the input and 3 wires on the output side. The output side has black, white and blue. Measure for voltage on the output side from black to green ground.

Ask Your Own Electrical Question
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

1) If unable to measure for 120 volts on the receiver output side from black to white and from black to ground and from blue to white while toggling the handheld transmitter fan and light kit buttons to the ON position, then the receiver is defective and will need to be replaced. This is assuming that you have 120 volts on the receiver input side.

2) Also make sure the 4 position DIP switch settings are identical at the receiver and at the transmitter.

Hope this helps………If you have any additional questions, just let me know and I’ll be glad to answer them for you.

Otherwise, don’t forget to rate me before you log Off.

Thanks................Kevin:)

Ask Your Own Electrical Question
Customer reply replied 1 year ago
I just bought a new ceiling fan, but the problem with the voltage remains. The voltage between the white and the black wire coming out of the ceiling is only 78 instead of 120. What should I do?
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

1) What about voltage from the ceiling black to the ceiling ground and the ceiling neutral to the ceiling ground? How many volts for these 2?

Ask Your Own Electrical Question
Customer reply replied 1 year ago
It doesn't have a ground wire.
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

The ceiling box is metal which is grounded. Measure from the box to the black and from the neutral to the box.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
From white to metal box is 19 and from black to metal box is 2.
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

Thanks for confirming.

1) Somewhere upstream of the ceiling box there is either a faulty wire splice or a loose wire termination.

Hot to neutral should measure approx 120

Hot to ground should also measure approx 120

Neutral to ground should measure 0

2) If these is a wall switch that over rides the remote control, measure voltage at the wall switch.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
There is no wall switch. What should I do?
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

Is the ceiling fan box wired with Romex cable or with metal conduit?

Ask Your Own Electrical Question
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

Thanks for the pic

1) Looks like the wiring is either knob and tube or an older version of cloth wires. There is no ground, therefore, disregard the voltage measurements to the metal box. There is also no box connector for the cable. Code violation there.

2) You will need to trace out where the ceiling box connects to on the other end. Will most likely be at a nearby wall receptacle or could be at another nearby ceiling box.

3) Is there an attic area above the ceiling fan box?

Ask Your Own Electrical Question
Customer reply replied 1 year ago
There is a wall switch that affects the voltage. When the switch is off the voltage is 62 and when the switch is on the voltage is 78. That's very strange.
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

1) Does one of those switches over ride and control the ceiling fan box or is the ceiling box hot wire tapped off from one of the wall switches?

2) What type of wall switches? Single pole or 3-way's?

Ask Your Own Electrical Question
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

How many screws on the left switch? 1 black and 2 brass screws? Looks like a 3-way switch since it contains a black screw?

Ask Your Own Electrical Question
Customer reply replied 1 year ago
the left switch has one black and two brass screws.
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

That is a 3-way switch then. From the black screw to a bare ground wire, measure if there is a constant 120 volts when that switch or the mating 3-way is ON or OFF. If the black screws has a constant 120 volts whether ON or OFF, that is the LINE side connection. You will need to locate the other 3-way switch that is the switched loop wire which extends to the ceiling fan box.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
From the black screw to a bare ground wire the voltage is 18 when the 3 way switch (left) is on and 4 when the 3 way switch (left) is off.
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

OK, there is a problem with either a hot wire or a traveler wire on the 3-ways.

Locate the other 3-way switch that mates to this 3-way and measure for voltage from it's black screw to ground.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Is it the switch on the right you are talking about or is it a completely different switch in the house?
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

Will be another 3-way switch at a different wall box location.

Ask Your Own Electrical Question
Ask Kevin Your Own Question
Kevin
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 3,943
3,943 Satisfied Customers
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License

Kevin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Mike

Mike

Master Electrician

1,426 satisfied customers

Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer

Jason

Jason

Service Technician

3,942 satisfied customers

Over 20 years of experience in all types of installations, troubleshooting, and repairs.

Mike G.

Mike G.

Master Electrician

7,826 satisfied customers

Proven Professional 48 years Experience

Kevin

Kevin

Licensed Electrical Contractor

3,943 satisfied customers

31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License

AssuredElectrical

AssuredElectrical

Master Electrician

3,264 satisfied customers

Contractor-42+ Years in the ElectricalTrade

electrifier

electrifier

Master Electrician

1,458 satisfied customers

Electrical contractor and electrical inspector for over 24 years with phone and networking expertise

Rich

Rich

Master Electrician

1,115 satisfied customers

Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain

< Previous | Next >

Related Electrical Questions
Wiring the bath.. .should I put the ceiling fan and vanity
Wiring the bath.. .should I put the ceiling fan and vanity light behind the gfci load or should I leave any of those on the line side?… read more
Kevin
Kevin
Licensed Electrical Contractor
3,943 satisfied customers
Installing a ceiling fan with a remote, only one switch,
Installing a ceiling fan with a remote, only one switch, wiring in the ceiling has black, red, white and ground, how do I wire this? When I disconnect the red and hook up the black, the fan works but … read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
Replaced 3 speed switch on a hampton bay copper ceiling fan.
replaced 3 speed switch on a hampton bay copper ceiling fan. now I have three high speeds and one low speed. No off. … read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I have got a ceiling fan that had a 3 seed switch on it and
hi, i have got a ceiling fan that had a 3 seed switch on it and it was only working on hi, have removed and replaced it with a HPM CDXL300FWE Fan controler but the fan will now trun slowly when the po… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
Hanging a ceiling fan. wires from fan are; black, blue, and.
hanging a ceiling fan. wires from fan are; black, blue, white and green. house supply wires are; black, white, green, bare and red. what is proper splicing procedure?… read more
Kevin
Kevin
Licensed Electrical Contractor
3,943 satisfied customers
I have a ceiling fan 3 speeds with a 7 wire switch that I
I have a ceiling fan 3 speeds with a 7 wire switch that I need to replace it, I found only a 4 wire switch, can it be connected properlyThanks F Gonzalez E - Mail***@******.***… read more
Kevin
Kevin
Licensed Electrical Contractor
3,943 satisfied customers
The ceiling fan is wired direct no switches no dimmer as far
The ceiling fan is wired direct no switches no dimmer as far as I know we put in the bulbs and the light kit is like a strob light flashes on and off … read more
Kevin
Kevin
Licensed Electrical Contractor
3,943 satisfied customers
I have a Hunter ceiling fan the ceiling wires are,, red,
I have a Hunter ceiling fan the ceiling wires are white, green, red, orange. The Hunter fan is green white blue black I have a wall switch for the fan. Which wires go where? Thank you … read more
David Bowden
David Bowden
Owner
467 satisfied customers
We are replacing a ceiling fan that had two wall switches
We are replacing a ceiling fan that had two wall switches with a fan with a remote control. We want to be able to use both the wall switches and the remote. The harbor breeze portes fan only has three… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I have a ceiling fan with a wall switch for the light and
I have a ceiling fan with a wall switch for the light and separate 4 speed switch for the fan. The speeds and numbers don't correspond to each other. The fan never goes as fast as the two exact matche… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
How to change three position switch of a ceiling fan? I
How to change three position switch of a ceiling fan? I changed the switch but, it change the speed but it does not stop.… read more
Kevin
Kevin
Licensed Electrical Contractor
3,943 satisfied customers
Ceiling fan installation. single wall switch. ceiling has
hi. ceiling fan installation. single wall switch. ceiling has red, white, black and green on the fan box. fan with light kit has white, black, blue and green. i know that green goes to green. and i kn… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I have 2 ceiling fans with lights with wiring set up for 1
I have 2 ceiling fans with lights with wiring set up for 1 switch for the fans and another switch for the lights. I have the switch controlling the fans operating but do not have the switch operating … read more
Sam I
Sam I
Electrician
B.S.
473 satisfied customers
I replaced a simple light switch to a ceiling fan. Wife
i replaced a simple light switch to a ceiling fan. Wife wanted a different color. When I test the power, I have power when I touch the black wire and ground wire. I have power when I touch the white w… read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I'm installing a ceiling fan with a remote. The wall switch
I'm installing a ceiling fan with a remote. The wall switch will be used to turn the light on/ off only. In the fixture box there are 3 sets of cables one of which has a red cable. 1 set comes from a … read more
Mike G.
Mike G.
Master Electrician
Vocational, Technical or Trade Scho
7,826 satisfied customers
I had a ceiling fan installed that had a switch for the
I had a ceiling fan installed that had a switch for the light and one for the fan. Blue, black, white and green wire from the ceiling. The new one has only black, white and green. The fan now has a re… read more
ProGrade
ProGrade
Electrical Contractor
564 satisfied customers
Wiring a ceiling fan.....one, wiring a ceiling fan...from
wiring a ceiling fan...from the ceiling: one re wire, two white wires twisted together. Fan has one black, one white, one other thinner black wire. How to connect? … read more
George Smith
George Smith
Vocational, Technical or Trade School
315 satisfied customers
Need help wiring a new ceiling fan control switch to an
Need help wiring a new ceiling fan control switch to an existing 2 outlet wall switch. The current setup has 2 switches...one that controls the larger ceiling can lights and the other that controls th… read more
George Smith
George Smith
Vocational, Technical or Trade School
315 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x