Electrical

Electrical Questions? Ask an Electrician Online.

Ask an Expert,
Get an Answer ASAP!

Electrical

I have a new 30" downdraft jenn air... I have a new 30"

Customer Question
I have a new 30"...
I have a new 30" downdraft jenn air...
I have a new 30" downdraft jenn air cooktop that is replacing an older version. I have a 3-wire cable from main CB panel. I have hooked up the 4 wire jenn air cable as the instruction book indicates. Black to Black - Red to the other Black ( home cable has 2 black and a bare twisted common) andwhite and bare to house common. Note I randomly picked Black to black and Red to black and nothing happened so I swapped and now the fan works but the burners do not work - no "On" indicator light.
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: Am I missing something?
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: not that I can think of
Submitted: 1 year ago.Category: Electrical
Show More
Show Less
Ask Your Own Electrical Question
Answered in 3 hours by:
10/22/2016
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago
Kevin
Kevin, Licensed Electrical Contractor
Category: Electrical
Satisfied Customers: 3,793
Experience: 31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be happy to assist you with your electrical question.

1) Please provide me with the model number of the new Jenn Air?

2) What type of cable is installed from the main electrical panel to the Jenn Air? Service Entrance cable (type SE) or other?

3) What are the 4 wire colors from the new Jenn Air?

Ask Your Own Electrical Question
Electrician: Kevin, Licensed Electrical Contractor replied 1 year ago

I see that you have reviewed my questions, but you have not replied back to me. Therefore, I will opt out of the question and place it back to the open board. You will be notified if the question is picked up by another expert.

Ask Your Own Electrical Question
Customer reply replied 1 year ago
Mike was able to help me on my question and I was able to get it fixed. Thanks for following up
Electrician: Mike G., Master Electrician replied 1 year ago
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7,765
Experience: Proven Professional 48 years Experience
Verified

Glad to hear you have it working

Ask Your Own Electrical Question
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7,765
7,765 Satisfied Customers
Experience: Proven Professional 48 years Experience

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Mike

Mike

Master Electrician

1,425 satisfied customers

Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer

Jason

Jason

Service Technician

3,940 satisfied customers

Over 20 years of experience in all types of installations, troubleshooting, and repairs.

Mike G.

Mike G.

Master Electrician

7,765 satisfied customers

Proven Professional 48 years Experience

Kevin

Kevin

Licensed Electrical Contractor

3,793 satisfied customers

31 years Licensed Electrical Contractor in Illinois, Adjunct College Electrical Instructor, Former Electrical Inspector, Diploma: Digital Electronics, FCC Technician License

AssuredElectrical

AssuredElectrical

Master Electrician

3,264 satisfied customers

Contractor-42+ Years in the ElectricalTrade

electrifier

electrifier

Master Electrician

1,458 satisfied customers

Electrical contractor and electrical inspector for over 24 years with phone and networking expertise

Rich

Rich

Master Electrician

1,115 satisfied customers

Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain

< Previous | Next >

Related Electrical Questions
Backstory: I am closing on the purchase of a house, however,
Backstory: I am closing on the purchase of a house, however, the home is feeding power to an adjacent property. I want this shut off, but also removed completely from end to end. I am concerned the ne… read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
Installing an Cadet Soft Heat 220 V baseboard heater in a
Installing an Cadet Soft Heat 220 V baseboard heater in a four season porch. I've been told code is to use a GFCI breaker. So I installed a 220 GFCI breaker in the box (still turned off), but the base… read more
Sam I
Sam I
Electrician
B.S.
368 satisfied customers
I have a ej500 switch and there are 3 wires, red, blue, and
Hi.... I have a ej500 switch and there are 3 wires, red, blue, and black... … read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
I have 2 3wire with ground running into a light box. my
I have 2 3wire with ground running into a light box. my neighbor removed the light but dosent remember how they go back together. the light is on 2 3way switches, but ive never seen the travelers come… read more
George Smith
George Smith
Vocational, Technical or Trade School
273 satisfied customers
MAZON Harbor Breeze 3 blade ceiling fan, w/remote, 44", Need
MAZON Harbor Breeze 3 blade ceiling fan , w/remote, 44", Need replacement BULB … read more
David Bowden
David Bowden
Owner
330 satisfied customers
I have a 22.5 cu in plastic box and want to put 2 14-3 and 2
I have a 22.5 cu in plastic box and want to put 2 14-3 and 2 14-2 wires plus a 3 way switch in, is this ok … read more
Sam I
Sam I
Electrician
B.S.
368 satisfied customers
I am planning to install an electrical subpanel. Laundry
I am planning to install an electrical subpanel. Laundry facilities are being moved out of a double wide mobile home and into a newly built small structure adjacent to the double wide mobile home. The… read more
Sam I
Sam I
Electrician
B.S.
368 satisfied customers
I have a 1.5 hp motor 3 phase 480 and im trying to wire a
hi i have a 1.5 hp motor 3 phase 480 and im trying to wire a drum switch to it and needed some guidance … read more
Sam I
Sam I
Electrician
B.S.
368 satisfied customers
I would like to run a 30 amp extension from the dryer outlet
I would like to run a 30 amp extension from the dryer outlet to run a 30 amp heater in the garage. The dryer is 4 wire with ground and the heater is 3 wire with ground. Both are 30 amps.I understand t… read more
Sam I
Sam I
Electrician
B.S.
368 satisfied customers
A space heater killed my outlets how much will it cost to
A space heater killed my outlets how much will it cost to fix them … read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
This is so weird... I turned on the light/fan in my bedroom,
This is so weird... I turned on the light/fan in my bedroom, the lightswitch sparked and the lights on the fan went out, but the fan still worked. My husband replaced the switch and the lights worked … read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
I need a wiring diagram to install new safety photo eyes at
I need a wiring diagram to install new safety photo eyes at the bottom of my garage door. The previous owner had removed the original ones. Craftsman 1/2 h.p. 41A5021-2E date 02/01 132C2105-3B… read more
Jason
Jason
Service Technician
Associate Degree
3,940 satisfied customers
Im trying to install a decora smart dimmer switch. 2 hour. I
I wired it black to black white to white and the ground to the box… read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
I'm planning to supply power to 34 more sites on our rv
I'm planning to supply power to 34 more sites on our rv park. Supply 50 amp service to all. Covering 400 ft to 90 ft area approximately. Planning to build a power house at one end of the 400 ft rectan… read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
Is it code to have a three pole 20 amp breaker which
Is it code to have a three pole 20 amp breaker which supplies multiple receptacles on a commercial job? … read more
Mike G.
Mike G.
Master Electrician
7,765 satisfied customers
The ceiling fan leaks power into pull chains. I have
The ceiling fan leaks power into pull chains. I have disconnected the fan, put it on the table and used an old appliance cable. Reconnect all wires to fan and plug it in an outlet. I have the same pro… read more
George Smith
George Smith
Vocational, Technical or Trade School
273 satisfied customers
I am installing a GE Oven/Microwave combination, model#
I am installing a GE Oven/Microwave combination, model# ***** rated at 7.2kW @ 240V. I currently have a 30A breaker feeding 240V via 10/3 wiring. The GE spec calls for a 30A breaker @ 240V. Question i… read more
Sam I
Sam I
Electrician
B.S.
368 satisfied customers
I'm installing a solar array and need to know the size wire
I'm installing a solar array and need to know the size wire to run from the 80 amp sub panel at solar array to the main breaker box / disconnect. The run is about 200 feet. I expect to install the wir… read more
Wayne Roberts
Wayne Roberts
Electrical Trade
85 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x