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Hello my name is ***** ***** I'll be assisting you today. What is the voltage of the outlet that your plugging into?
A NEMA 10-50R (receptacle) is a 250 volt 50 amp device. If the cord / plug on the machine is plugged into a standard household receptacle the input voltage on your machine will be the 110V+-10% 50 Hz-60Hz setting. There may a switch or some other way on your machine to select the voltage input if it is not done automatically.
Are you able to send a pic of the plug end at the end of the cord?
Thank you for the information. After reviewing the images the IPL unit is wired for 100-110V only. The correct cord is connected to the unit. If you have a 2 wire voltage tester I would check if you have 110 volts at the outlet it is being plugged into. If not, try plugging the unit into a known working outlet. If the unit still doesn't power up the next step would be to contact the manufacturer.
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