How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7495
Experience:  Proven Professional 48 years Experience
Type Your Electrical Question Here...
Mike G. is online now
A new question is answered every 9 seconds

I have three Hampton light and ceiling fans 10 years, they

Customer Question

I have three Hampton light and ceiling fans for past 10 years, they worked very well. Recently two of the units, the fan works and not the light. Replaced the florescent ring bulb, still no light.My electrician removed the ballast and connected the lamp through the ballast and the lamp works. He checked the voltage in the wires for the ballast, there was no power.In the third one there is no light or fan turning on. Appreciate your sugggestions
Submitted: 1 year ago.
Category: Electrical
Expert:  Mike G. replied 1 year ago.
Hi, I'm Mike G and I'll be assisting you. Having 3 fans quit at the same time makes me think you had a voltage surge. Did anything else stop working? As far as the fluorescent lights, a ballast replacement would resold that issue. The 3 rd fan needs a receiver replacement. Below is where I suggest getting the components.
Customer: replied 1 year ago.
Dear ***** all fans were not turned on at one time, we were trying one fan at a time. I did not notice anything unusual and the breakers did not go off. Do I get three Ballast and one receiver? Does the parts come with instructions? I am wondering when there is no power detected in the two wires from the fan to the Ballast and when the electrician connected the ballast to the power the light turned on. Is that possible?
Customer: replied 1 year ago.
My electrician is coming to morrow morning around 10.30
Expert:  Mike G. replied 1 year ago.
If he tested the incoming wire and had no power, he should have verified if the hot or the neural was open. No power is a connection failure ahead of the fan. If they are all on the same circuit, the open needs to be repaired. If you had 120V and functions in the fans didn't work it would require replacements of components. If there is voltage you need to locate where you have a bad connection. If only fans are dead check the switches first for voltage.
Customer: replied 1 year ago.
I do not mind a phone call with my electrician but he is coming 7/5 Tuesday at about 10.30. How to get in touch with you at that time?
Customer: replied 1 year ago.
instruction for a telephone call
Expert:  Mike G. replied 1 year ago.

I'll send you the offer for phone service. Prior to his arrival accept it and I innicuate the call.

Related Electrical Questions