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Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7663
Experience:  Proven Professional 48 years Experience
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Installing a GE Treviso ceiling fan. Lights work but fan

Customer Question

Installing a GE Treviso ceiling fan. Lights work but fan motor doesn't. How can I troubleshoot the problem?
Submitted: 1 year ago.
Category: Electrical
Expert:  Mike G. replied 1 year ago.

Hi, I'm Mike G and I'll be assisting you. How many and what colors are the leads from the unit? How many house wires in the ceiling box?

Customer: replied 1 year ago.
Just 2 black & white
Expert:  Mike G. replied 1 year ago.

Back and white from fan/light and black and white in ceiling box?

Customer: replied 1 year ago.
Expert:  Mike G. replied 1 year ago.

Are there pullchain switches on the unit? Is there a remote control?

Customer: replied 1 year ago.
Remote controll
Expert:  Mike G. replied 1 year ago.

If you hold the button for the fan for a short time, does it work?

Customer: replied 1 year ago.
No
Expert:  Mike G. replied 1 year ago.

Can you send a picture of the remote for review?

Customer: replied 1 year ago.
how?
Expert:  Mike G. replied 1 year ago.

From your desk top load the picture using the paperclip icon or use WWW.tinyoic.com and send me the URL.

Customer: replied 1 year ago.
I'm using an iPhone
Expert:  Mike G. replied 1 year ago.

I'm an Android user, don't know. Might try one other thing. Look on the fan for a direction switch and make sure it is fully in either direction.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mike G. replied 1 year ago.

I checked online for the fan instructions. It is shown with a receiver for the remote in the canopy. The unit is powered on the black and white. There are 3 leads into the fan. Black, blue and white. To have the light working the blue and white are connected. The black on the receiver output is either not connected or the fan is defective. Check those connections.