How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7485
Experience:  Proven Professional 48 years Experience
Type Your Electrical Question Here...
Mike G. is online now
A new question is answered every 9 seconds

I've got an outlet showing "open ground". Upon inspection,

Customer Question

Hi: I've got an outlet showing "open ground". Upon inspection, there are three sets of wiring going into outlet box. All of the grounds are connected and I grounded the ground wire with the faucet with and mult-meter and got continuity. However all of the white wires are inserted on the left side and all of the black are inserted on the right. Isn't this backwards? Shouldn't the black be on the right side (brass connectors?) Also I'm showing 124 volts on all of the whites and not the blacks. Thanks for your help.
Submitted: 1 year ago.
Category: Electrical
Expert:  Mike G. replied 1 year ago.
Hi, I'm Mike G and I'll be assisting you. First thing is you shouldn't have wires terminated in the push back terminations, they always fail. All terminations should be under screws. If there are more wires than terminations, a wirenut with a pigtail should be made. Only one wire to a screw. Having an open is common with push back terminations. Black wires should terminate on the gold screws and white wires under silver screws.
Customer: replied 1 year ago.
OK. Two of the three on each side are in push back terminals. I'll get a new outlet and get the all on screws. Should I be getting 120 volts on the white wires? Or were these wire wrong?
Customer: replied 1 year ago.
sp I meant wired wrong.
Expert:  Mike G. replied 1 year ago.
Voltage neutral to ground indicates that there is a bad connection on the white wires ahead of where you are testing. The cause could be in the first dead outlet or the live one ahead of it. Plug in a lamp or a vacuum cleaner on one of the bad outlets. Now go around and with a plug wiggle outlets sideto side. Most times an open connection will make and your alert will let you know. Easier than opening every box.

Related Electrical Questions