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I recently discovered that the electrical outlets in my

Customer Question
Hi Pearl. I recently...
Hi Pearl. I recently discovered that the electrical outlets in my garage are have no electricity - i have checked each of them by plugging in an electrical hairdryer.
JA: Sometimes electrical issues that that you think will be really complicated end up being easy to fix. The Electrician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: The lights work but the outlets do not. I have checked the breakers and none of them are tripped. I reset them all and still no change. Thoughts?
JA: Is there anything else important you think the Electrician should know?
Customer: I have not plugged anything additional into the outlets that were not plugged in prior to the loss, that might have caused an overload.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Electrician about your situation and connect you two.
Submitted: 1 year ago.Category: Electrical
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Answered in 4 minutes by:
3/27/2016
Electrician: Mike G., Master Electrician replied 1 year ago
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7,946
Experience: Proven Professional 49 years Experience
Verified

Hi, I'm Mike G and I'll be assisting you. Do you have a 2 wire voltage tester? A few simple tests will reveal exactly what the cause is.

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Customer reply replied 1 year ago
I'm sorry I do not.
Electrician: Mike G., Master Electrician replied 1 year ago

To eliminate a tripped GFCI receptacle, look around for a receptacle with a test and reset buttons. Push the reset if found. If that doesn't resolve the issue, you'll need to pick up a tester. I suggest a Volt/Con type. Easy to use and available at any home center for around $20.00.

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Customer reply replied 1 year ago
my receptacles are of the old type with no reset. I can pick up the tester tomorrow. then what?
Electrician: Mike G., Master Electrician replied 1 year ago

When you have one just return and we can continue.

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Customer reply replied 1 year ago
Sounds good. Back at you tomorrow. Happy Easter!
Electrician: Mike G., Master Electrician replied 1 year ago

Very good and a Happy Easter to you.

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Customer reply replied 1 year ago
Hi Mike. I purchased a tester. what next?
Electrician: Mike G., Master Electrician replied 1 year ago

OK, did you get a Volt/Con?

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Customer reply replied 1 year ago
it's a 80-250v ac/dc
Electrician: Mike G., Master Electrician replied 1 year ago

Does do resistance (ohms setting)? I need to know what you're using to direct you.

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Customer reply replied 1 year ago
i guess it did load
Electrician: Mike G., Master Electrician replied 1 year ago

Not what was suggested but we can use it. Ho to a known working outlet to test and see how it works. Test hot to neutral, hot to ground and neutral to ground. Let me know what you see.

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Customer reply replied 1 year ago
I'm looking at receptacle, sorry to be a rookie at this, which is hot neutral and ground? stick the needles in the receptacle?
Electrician: Mike G., Master Electrician replied 1 year ago

Short slot is he hot

Long slot is the neutral

Small hole is the ground.

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Customer reply replied 1 year ago
there is one receptacle in the garage that has a reset button - the rest are the old type with no reset. Upon pushing the red reset button, it keeps punching back out.
Customer reply replied 1 year ago
no lights come on with the tester for all combinations
Electrician: Mike G., Master Electrician replied 1 year ago

Did you test a known working outlet or one of the dead ones?

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Customer reply replied 1 year ago
I tested all of them in the garage. i checked them all yesterday with a hairdryer - none worked. Funny thing is that the lights work, just not the receptacles. Could it be the breakers? There are 4 of them - Square D breakers - 2 20s and 2 30s
Customer reply replied 1 year ago
Thoughts??
Electrician: Mike G., Master Electrician replied 1 year ago

Go to the panel and one by one turn the brakes fully off and then back on. Then test the outlets again. Where is the panel?

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Customer reply replied 1 year ago
Done. Same results. the main is attached to the exterior of the house with Garage labeled. i turned that off then back on as well. there is another panel in the garage that has the 4 breakers referenced above. i turned them off then on as well.
Electrician: Mike G., Master Electrician replied 1 year ago

To verify the circuit is on at the panel. Open the garage panel and test each breaker to the neutral bar(white wires). The tester you have may be a problem because the leafs are short. If you can't reach the neutrals, Bo hot to any ground.

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Customer reply replied 1 year ago
i checked each breaker individually from the wire going into the breaker with the white wire on the bar. No light on the tester. of course when i pulled the breaker for the lights off the bar, the lights went off in the garage but still didn't get a light on the tester.
Electrician: Mike G., Master Electrician replied 1 year ago

Sorry to say that with the tester you got troubleshooting will be almost impossible. You should have purchased the one suggested, Volt/Con type. To continue you'll need to get that type only. We can can continue when you have it.otherwise I'll opt out.

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Mike G.
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 7,946
7,946 Satisfied Customers
Experience: Proven Professional 49 years Experience

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