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I have the same problem as a question you answered a year…

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I have the same problem...
I have the same problem as a question you answered a year ago. I installed a Profusion 240V electric heater. It has connections inside for line 1, line 2 & a case ground. I have a wire coming out of the wall from an old 240V heater with a red, black & white wire. I get 120 V when metering from the red to white, 120V from the black to white & 0 when metering from red to black. I assumed I should hook red to line 1, black to line 2 & white to the case ground. Nothing works. I have 120V on all the different terminals in the unit. It's like the common white wire needs to be connected somewhere else. ??
Submitted: 2 years ago.Category: Electrical
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Answered in 3 minutes by:
2/23/2016
Electrician: Mike G., Master Electrician replied 2 years ago
Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 8,200
Experience: Proven Professional 49 years Experience
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Hi, I'm Mike G and I'll be assisting you. Yo need to check voltage at the panel. You have one leg open.

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Mike G.
Mike G., Master Electrician
Category: Electrical
Satisfied Customers: 8,200
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Experience: Proven Professional 49 years Experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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