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Alex, Master Electrician
Category: Electrical
Satisfied Customers: 1783
Experience:  Owner of independent electrical contracting company. Licensed Electrical Contractor in CT.
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My issue is the top floor of my house is without

Customer Question

Customer: name is***** issue is the top floor of my house is without electricity.....we've checked the breaker....and still nothing.....not sure what the issue is
JA: Thanks. Can you give me any more details about your issue?
Customer: 2 story house...woke up to no wifi and no electricity on the bedroom floor main floor and basement have electricity
JA: OK got it. Last thing — Electricians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Electrical
Expert:  Alex replied 1 year ago.

Hello, Do you have a multimeter?

Customer: replied 1 year ago.
What is a multimeter? Want to be sure
Expert:  Alex replied 1 year ago. looks something like this

Customer: replied 1 year ago.
no I don't have that
Expert:  Alex replied 1 year ago.

you said that you checked the breakers. How did you do that without tester?

Customer: replied 1 year ago.
Well I may have misspoke? I meant the circuit breaker
Expert:  Alex replied 1 year ago.

lets try this. Please shut each breaker off and then turn back on one by one. Let me know if that helps.

Customer: replied 1 year ago.
We've done that twice and nothing
Expert:  Alex replied 1 year ago.

Can you borrow the multimeter from neighbor maybe? Also once we get the tester we will need to take the cover off the panel to check each breaker. Are you ok with that?

Customer: replied 1 year ago.
I can see if a neighbor has one. I'm ok to go thru each breaker
Expert:  Alex replied 1 year ago.

ok let me know when you get multimeter

Customer: replied 1 year ago.
Ok. I will
Customer: replied 1 year ago.
Hello Alex. Our issue has been resolved. There was an issue with the meter and connection that the electric company remedied.
Expert:  Alex replied 1 year ago.

I'm glad it was resolved. Let me know if I can be farther help.

Expert:  Alex replied 1 year ago.

Have a good day.