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Hi, I'm Mike G and I'll be assisting you. What room is the box in?
No, the box where you cut the wire?
Do you have a 2 wire voltage tester? If so, you need to test the breakers. Sometimes they don't look tripped but are. Let me know and we can continue.
When there is an issue of lost power you need to test, not guess. Testers are available at any home center, get one and we can continue.
Very good. Get a 2 wire Volt/Con type tester.
OK, open the panel and test each breaker to the neutral bar for voltage. One probe on the wire screw and one pribe on the bar. Each one should show 120V.
Turn one off fully and back on to reset. Then retest both. Keep one off.
Do the breakers have test buttons on them?
Pull the breakers and test the buss connection to neutral bar. Need to know if breakers failed.
Not the wire. The Buss where the breaker connects in the panel. If you have voltage on the buss, connect only one of the wires to a working breaker, check to see if the unconnected wire becomes hot. Let me know.
Yes but only one. I'm testing to see if you connected the 2 circuits together causing the failure. But first, is there another panel feeding this panel?
OK, flip the main breaker off fully and back on to reset. There has to be something causing the 2 positions to be dead. After doing that, test the buss positions again.
How did you do?