How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Your Own Question
Jason, Service Technician
Category: Electrical
Satisfied Customers: 4278
Experience:  Over 20 years of experience in all types of installations, troubleshooting, and repairs.
Type Your Electrical Question Here...
Jason is online now
A new question is answered every 9 seconds

I own a home just moved in partially yesterday.. tried

Customer Question

I own a home just moved in partially yesterday.. tried putting the outside lights on.. *Click* No light turned it off and took the bulb out.. it was burned and the other broke inside the light... Darn.. got light bulbs today and I only turned on the one
that I replaced (not the broken one) with a new bulb I go in to turn the light on *click* look out Nothing.. What should I do? Call an electrician?
Submitted: 1 year ago.
Category: Electrical
Expert:  Jason replied 1 year ago.
Hello. Welcome to Just Answer.
I wouldn't call an electrician just yet. That could be fairly costly. Do you have, or can you get, a volt meter? Would you be comfortable using it to take a voltage reading on the wires feeding the light fixture?
Customer: replied 1 year ago.
I don't have a volt meter.. I am comfortable trying anything new. I am a new home owner.. so I will try anything once.. how much does a Volt Meter cost.. do I need to take the light fixture off to test wires?
Expert:  Jason replied 1 year ago.

You will need to remove the light fixture, or at least the screws that hold it up. If it isn't too heavy, you can let it hang by the wires, particularly if it has a bare ground wire from the house attached to it. A basic volt meter costs about $20. If you would like to get a meter and then consult with me over the phone, we could do that tomorrow. There is a very small additional fee for the phone consultation.

Customer: replied 1 year ago.
OK so you want me to talk to you about buying a volt meter on the phone for $18.00? when a volt meter costs about $20.00 hmmmm
Expert:  Jason replied 1 year ago.
I wasn't aware that a phone call is $18. They don't make the experts here privy to that info. I was thinking the phone call would be much faster than the back and forth typing. But whatever you prefer is fine. Either way, we will still save you considerable money over bringing in an electrician to fix the problem.
Expert:  Jason replied 1 year ago.

The phone call is to walk through the troubleshooting process, not so much about buying a meter.

Customer: replied 1 year ago.
Oh ok so when I get the Volt meter call you?
Expert:  Jason replied 1 year ago.

Yes. But I work full time away from this site. This is side work for most of the electricians here. I would be available around 5 PM Central Time. Would that work for you?

Customer: replied 1 year ago.
I will be unable to do it tomorrow though.. Sunday? Monday?
Expert:  Jason replied 1 year ago.

If Saturday is not good, Sunday would work well for me. I attend 2 church services on Sundays, but I have a pretty open afternoon on Sundays.

Customer: replied 1 year ago.
Sunday would be better the moving crew will be here all Saturday with tons of furniture and boxes...
Expert:  Jason replied 1 year ago.

I understand. I just went through that myself, a year ago. Moved 900 miles, to a place where we knew no one.

Expert:  Jason replied 1 year ago.

In thinking about the problem... how much do you like the light fixture that isn't working? Is it wall mounted, or ceiling mounted? Most exterior fixtures these days, unless they are very ornate, aren't extremely expensive. You may want to pick one up while you are picking out your meter. If we end up not needing it, you could return it. Or, you may decide to use it anyway.

Expert:  Jason replied 1 year ago.

If you want to post a picture of the fixture, that may be helpful as well.

Customer: replied 1 year ago.
its the outside kind theres 2 of them.. I can try to take a picture..
Expert:  Jason replied 1 year ago.

OK. Sounds good. I'll probably soon sign off for the night. Do you want to just plan to meet back here Sunday?

Customer: replied 1 year ago.
Sure we will meet here Sunday.. I will take pictures tomorrow..
Expert:  Jason replied 1 year ago.

Great. Just reply when ready Sunday. I'm usually here from about noon until 5 or so (Central Time). If you reply when I am away, I'll respond as soon as I log on. Looking forward to helping you resolve it.

Related Electrical Questions