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ProGrade, Certified Electrical Contractor
Category: Electrical
Satisfied Customers: 547
Experience:  28+ years exp. - installation, troubleshooting, & repair of commercial, & residential electrical systems.
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We have a new ceiling light but it has 2 cables no colours &

Customer Question

Hello ,
We have a new ceiling light but it has 2 cables no colours & no earth cable .
The one we are taking down has live , neutral & earth , please can you help
Submitted: 2 years ago.
Category: Electrical
Expert:  ProGrade replied 2 years ago.
Hi, I'm Ken and I will be glad to help with your question. Thanks for using
If you look very closely and feel with your finger one of the "unmarked" cables from the fixture has ribs/lines in the insulation. That identifies it as the fixture neutral.
Customer: replied 2 years ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ProGrade replied 2 years ago.
I do not have an international calling plan nor do I Skype so I can't call across the pond. If you could upload a detailed picture I can continue to assist. Otherwise, I will opt-out to allow other experts the opportunity to send you an offer for a phone call. Thank you much.
Customer: replied 2 years ago.
We are in Aberdeen Scotland UK
Are you overseas Ken?
Expert:  ProGrade replied 2 years ago.

Yes, I'm in the states. I apologize for the extended delay with my answer. Another expert has the question locked. Did you get this resolved? If not, can you post pictures of the cable? Thanks.

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