How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AssuredElectrical Your Own Question
AssuredElectrical, Master Electrician
Category: Electrical
Satisfied Customers: 4241
Experience:  Contractor-42+ Years in the ElectricalTrade
Type Your Electrical Question Here...
AssuredElectrical is online now
A new question is answered every 9 seconds

my outlet with a ground fault is hot but does not test. (butten

This answer was rated:

my outlet with a ground fault is hot but does not test. (butten won't pop out) could this effect the other outlets on the same circuit? several outlets are not hot and breaker or ground fault does not seem to be thrown
Customer: replied 4 years ago.
Relist: Other.
couldn't wait for sir sparks

Welcome. My name is XXXXX XXXXX would be glad to assist.


Wish to confirm the following:

1. If you press the "TEST" button on the Ground fault receptacle, will it trip out? (Pop the reset button out)

2. Do you have a voltage tester?

Customer: replied 4 years ago.

reset button does not pop out.

I don't have a voltage tester.

Ok, thanks so much for information.

First the GFCI is definitely bad and needs removal, there is no question about that part.

Now, if you remove the GFCI from the box, and find wires on the top side and bottom side, then that GFCI is protecting other receptacles downstream and that may be your problem on the receptacles are not operating.

If there are only wires on the bottom (LINE SIDE written on the back), then the other receptacles are not protected by that one GFCI but could be a loose connection on the bad ones or at a connection point by wire nuts inside any receptacle box.

Here is how the GFCI wiring is on one that has downstream receptacles.

Also, here is a video that shows how to change out a GFCI.
CLICK HERE to watch


AssuredElectrical and other Electrical Specialists are ready to help you