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Both buttons on my GFI outlet are stuck and cannot be reset.

Customer Question
All outlets on that circuit...
Both buttons on my GFI outlet are stuck and cannot be reset. All outlets on that circuit are dead. I reset the circuit breakers for all outlets and still no luck. Any ideas?
Submitted: 7 years ago.Category: Electrical
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Answered in 5 minutes by:
1/5/2010
Electrician: Inactive, Master Electrician replied 7 years ago
Inactive
Inactive, Master Electrician
Category: Electrical
Satisfied Customers: 4,772
Experience: Electrical Contractor
Verified
Thank you for asking your question on Just Answer, Can you tell me if you have access to a volt meter or plug tester? If not are you willing and able to get one?

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Customer reply replied 7 years ago
I do not have a volt meter. Is a plug tester 2 probes one black one red and a small light on the handle? If so, I have one.

My problem started when I plugged in my phone charger to an outlet (in room adjacent to the kitchen where the GFI is located) which probably had too many things already plugged in.

Now the GFI(in kitchen) and all the outlets in this room are dead.
Electrician: Inactive, Master Electrician replied 7 years ago
Ok well its hard to be specific without a meter, but you have one of two options here. Either your gfci is bad and needs to be replaced, or you have a tripped breaker that needs to be reset. Other then that you will need to get a meter in order to trouble shoot this if the two options I listed do not work.

But first turn your breaker off, then back on again. Then if that does not work, replace the gfci.
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Customer reply replied 7 years ago
What exactly would I do with a meter?
Electrician: Inactive, Master Electrician replied 7 years ago
If the options I gave you dont work, then you will need to check the wiring coming to the gfci to make sure its hot. If you get to that point, let me know and ill walk you through it.
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Inactive, Master Electrician
Category: Electrical
Satisfied Customers: 4,772
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