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Related E-Readers Questions
My Kindle paper white is frozen with the picture of the boy
My Kindle paper white is frozen with the picture of the boy reading under the tree. I have held the start button down for differing periods of length - after about 10 to 15 seconds the screen goes whi… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
39,026 satisfied customers
MY KINDLE PAPER READER KEEPS FREEZING ON ME, TO THE POINT
MY KINDLE PAPER WHITE READER KEEPS FREEZING ON ME, TO THE POINT NOW THAT I CANNOT ACCESS ANYTHING AT ALL … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
39,026 satisfied customers
Kindle has frozen. Charged it up thinking maybe this is the
Kindle has frozen. Charged it up thinking maybe this is the problem but no, the screen is frozen. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,302 satisfied customers
Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
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My kindle has frozen. WhenI turn it on to the HOME page and
My kindle has frozen. WhenI turn it on to the HOME page and select a new book to read I get a completely blank page. What do I need to do now?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle screen frozen - could not turn it on - green light
My kindle screen frozen - could not turn it on - green light came on and has stayed on for several hours. I used www.kindle.support. it said to hold power switch on for 20 seconds. I just did that - l… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Fire is frozen. I was looking at pics and a white
My Kindle Fire is frozen. I was looking at pics and a white page came up and now I can't get it to do anything. I tried plugging in the charger I tried turning it off which it won't the geen light goe… read more
Cris
Cris
1,940 satisfied customers
One quarter of my kindle screen is frozen and there ARE lines
One quarter of my kindle screen is frozen and there ARE lines running down the page. I have tried to reset it using a hard reset but nothing works. I looked at the website for amazon and they suggeste… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a original Kindle...the screen is totally frozen...not
I have a original Kindle...the screen is totally frozen...not sure what my husband was trying to do..he was downloading a book and thought it was like the kindle fire and I guess was pressing on scree… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle is fully charged but remains frozen on a white screen.
My Kindle is fully charged but remains frozen on a white screen. I have held the on button and nothing happens.… read more
Cris
Cris
1,940 satisfied customers
hi there, my kindle2 has totally frozen. tried everything suggested
hi there, my kindle2 has totally frozen. tried everything suggested on every blog i could find - any ideas? thanks johnny… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I picked up my kindle yesterday after not using it for 3 weeks.
I picked up my kindle yesterday after not using it for 3 weeks. It said the battery was ctitacally low and needed to be powered up. I hooked it up to a usb in the wall for 3 hours then put it on the c… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle has a blank screen - no picture, just white. the
my kindle has a blank screen - no picture, just white. the green light shows some life in it, but can't see anything....seems to be frozen. Help and thank you katherine atteberry… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle dx has a frozen screen with the message your battery
My kindle dx has a frozen screen with the message "your battery is empty". I've tried to recharge it, but it's not charging. I've tried to reset it but that hasn't worked either?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I got a message on my Kindle screen that said your battery
I got a message on my Kindle screen that said: "your battery is empty". I connected it to a tested power source but it didn't charge. The charging light did not go on and the unit is with the "your ba… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My new kindle 3g (two weeks old) will not restart. The screen
My new kindle 3g (two weeks old) will not restart. The screen is frozen. It is fully charged and not connected to charger. I have attempted to "reboot" it (the thirty second on switch procedure multip… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle has a white screen, and is frozen. it is fully charged.
my kindle has a white screen, and is frozen. it is fully charged. i had attempted to buy a book while staying in a hotel using their wifi, and got a screen asking me to download something first before… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I presented a problem 20 minutes ago. Gave my AE Card info
I presented a problem 20 minutes ago. Gave my AE Card info and the only thing that happened was the screen said this web site is not available. My original problem presented was after sliding and rele… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
39,026 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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