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I have a Kobo ereader model T647 and I had to do a hard
Hi ! I have a Kobo ereader model T647 and I had to do a hard reset to factory settings since I forgot the password ;now I can't set the device as it can't connect to the wifi (altough I can see in the… read more
Jason Jones
Jason Jones
IT & Network Consultant
AAS Information Technology
4,177 satisfied customers
My kobo reader just reset to factory default now it is
Hi My kobo reader just reset to factory default now it is asking to set it up. Have I lost all my books? … read more
Randy Boman
Randy Boman
Technician
High School or GED
14,188 satisfied customers
While being on wifi i click update library. It then says
While being on wifi i click update library. It then says sorry we cant seem to connect to the store right now … read more
Rafi
Rafi
IT Manager
Bachelor's Degree
6,033 satisfied customers
Books are in My Books but won't download to my e reader.
books are in My Books but won't download to my e reader … read more
Randy Boman
Randy Boman
Technician
High School or GED
14,188 satisfied customers
My kobo is an older model. I payed for two books but it is
My kobo is an older model. I payed for two books but it is not coming in my reader. I did sync and updated but my wifi is not accepted. cannot connect to internet and wifi. I have no problem with othe… read more
Randy Boman
Randy Boman
Technician
High School or GED
14,188 satisfied customers
Hi Just bought a Kobo Glo and cannot get it to see my computer.
Hi Just bought a Kobo Glo and cannot get it to see my computer. it goes through all the motions but will not sync in PC mode, will not go past the KOBO setup screen on the ereader… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,388 satisfied customers
When I download a book, I only get the first two chapters and
When I download a book, I only get the first two chapters and can't seem to download the rest. Also is there any way to delete the books that were loaded on the Kobo w hen it was purchased?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
Hi, Ive owned my Kobo for a couple of years and had never
Hi, I've owned my Kobo for a couple of years and had never had a problem until now. I recently charged the tablet only this time I used AC rather than via my computer. I left it plugged in over night.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I own a kobo e-reader & was downloading 3 new books that I
I own a kobo e-reader & was downloading 3 new books that I had purchased. As I have done many times before. In the middle of my "syncing" process, the hydro flickered off & on a few times. I have not … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
My Kobo says no internet connection. Why? Also, books i previously
My Kobo says no internet connection. Why? Also, books i previously ordered online have not down loaded to my eReader.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
i pressed the wrong button forlanguage. how can i get back
i pressed the wrong button for'language'. how can i get back to english? how long does it take to download a book?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
Yesterday I synced the new books I bought. I synced 5 of them.
Yesterday I synced the new books I bought. I synced 5 of them. In total I have 79 books in my Kobo library. After these were downloaded to my reader, I went into my reader and noticed there were 103 b… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I want to transfer my Kobo reader to my niece. I need to wipe
I want to transfer my Kobo reader to my niece. I need to wipe out the adult books and close my account so she can open her own account on the reader. How do I do that? Thanks.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I have a kobo touch e-reader. I have followed the instructions
I have a kobo touch e-reader. I have followed the instructions for setup given and keep on getting the message your e-reader is full and to delete books. It is not full it is effectively empty as it i… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I forgot to eject my ereader from my computor before unplugging
I forgot to eject my ereader from my computor before unplugging and now it won't registar in Adobe Digital, how can I fix this?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I get an uhoh when I try to add a book to my account. How
I get an uhoh when I try to add a book to my account. How do I solve this problem? I can't make the final step of transaction.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
Cant setup Kobo Touch. This is not my first Kobo, so I already
Can't setup Kobo Touch. This is not my first Kobo, so I already have the desktop app and updated software. Goes straight to 'connected and charged' screen. Have reset device and also a factory reset. … read more
John
John
Bachelor's Degree
6,206 satisfied customers
after my books that i purchased are down loaded into my library
after my books that i purchased are down loaded into my library I cant load the books onto my reader,I have tried changing the USB cord.What can I do next?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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