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My Kobo Clara froze whilst reading. Can't change pages or
My Kobo Clara froze whilst reading. Can't change pages or even switch off to recharge if that is the problem ( though I fully recharged a couple of days ago and it usually holds for at least a week) … read more
Josh
Josh
9,951 satisfied customers
Kindle 3 (keyboard) model left in a drawer for several years
Kindle 3 (keyboard) model left in a drawer for several years w/broken screen. I replaced screen and now it will not wake. I've tried the 40 sec hold of start followed by start, 40 sec hold of start fo… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,302 satisfied customers
My kindle reader is now frozen and I am unable to restart /
My kindle reader is now frozen and I am unable to restart / reset as per the directions. For the last few weeks the kindle has stopped at increasingly frequent intervals and has required restarting / … read more
Cory
Cory
Vocational, Technical or Trade Scho
654 satisfied customers
Hello. I have a Kindle and the Model number is XXXXX K108.
Hello. I have a Kindle and the Model number is XXXXX K108. A couple of weeks ago, my screen froze, and I was unable to turn the screen on or off. I kept piddling with it, and it finally started workin… read more
Thomas
Thomas
IT Manager
Associate Degree
1,685 satisfied customers
my kindle froze and then i have a split screen with what i
my kindle froze and then i have a split screen with what i was reading and akindle page "we'd love to hear your thought on the kindle experience." i thoght maybe it just needed to be recharged but hav… read more
Cris
Cris
1,877 satisfied customers
my kindle froze up about 15 minutes ago. I cant shut it off
my kindle froze up about 15 minutes ago. I can't shut it off and I have no idea what to do. should I just let the battery run out and then recharge it?… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
My kindle was bought as a christmas gift,2011. I cannot find
My kindle was bought as a christmas gift,2011. I cannot find receipt and buyer (my son) bought extra insurance. Couple, three days ago it froze up. Can't even turn it off so game I was playing will pr… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
I have 1st generation kindle. Dropped it and it landed flat
I have 1st generation kindle. Dropped it and it landed flat on the floor face down. It is frozen. I have recharged it. I have tried several times to wake it up. It has a "sleep picture" on the screen.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I was searching the kindle store, my device seems to have frozen
I was searching the kindle store, my device seems to have frozen and I can only switch it to wake, nothing else seems to be working I can't even turn the wireless off. I thought it might need rechargi… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,913 satisfied customers
My kindle just froze. It is telling me to recharge it or turn
My kindle just froze. It is telling me to recharge it or turn the wireless service on, both done but it will not even let me close that screen. What is up?… read more
Daniel
Daniel
Bachelor's Degree
8 satisfied customers
I was on vacation last week and my kindle wifi completely froze.
I was on vacation last week and my kindle wifi completely froze. Would not do the following (go up or down, forward or back, would not turn off - completely froze). It eventually ran out of battery -a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Amazon Kindle suddenly froze and the screen saver appeared.
My Amazon Kindle suddenly froze and the screen saver appeared. I can not get it to turn back on. I've tried plugging it in to recharge it and the light that usually goes from orange to green does not … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle reader froze on a page. None of the operational
my kindle reader "froze" on a page. None of the operational buttons would change anything. The buttons would work (they would 'click under slight pressure'..but nothing hap[pens. The kindle would not … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle was working fine and went onto the screen saving
My kindle was working fine and went onto the screen saving page because I paused in my reading. No injury at all occurred to it during the time not in use. When I picked it up to resume reading the 's… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
6,856 satisfied customers
Hello My kindle (2nd generation) has been frozen for weeks.
Hello My kindle (2nd generation) has been frozen for weeks. The screensaver is frozen and I cannot get the kindle to wake up despite sliding the tab over to wake it up. On my first kindle there was a … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle froze so I held the on/off button until the screen
My Kindle froze so I held the on/off button until the screen cleared. I went totally blank. I recharged it and the screen is still blank and it won't turn on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle is not waking up, there are no green lights. I plugged
My Kindle is not waking up, there are no green lights. I plugged it in to the charger, and the yellow light came on. I left it alone, and then when I tried it it worked for a little while, but then if… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle froze--the off picture is on but it wont turn
My Kindle froze--the "off" picture is on but it won't turn on when I slide the power switch. When I tried to recharge it--no light came on--not the yellow recharge light OR the green light! What shoul… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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