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Related E-Readers Questions
An ebook I purchases from kindle, and was reading, just
An ebook I purchases from kindle, and was reading, just 'froze up' and a notification said something like 'cannot reopen. Delete book, go to kindle and download again'. Kindle site says 'you purchased… read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
12,759 satisfied customers
I HAVE a Kindle given to me i 2011. Its worked fine until
I HAVE a Kindle given to me i 2011. Its worked fine until last week. When I started to read rte boo, the book froze up. Nothing I do will open up my story. I have shut the Kindle down and turned it ba… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
I am locked out of my kindle fire 5th gen. Cannot tap on
I am locked out of my kindle fire 5th gen. Cannot tap on lock icon, cannot power off, tap screen doesn't work as well as paging up or down, etc … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
My husband has an old Kindle and I cant get it back online
my husband has an old Kindle and I cant get it back online Ive read everything on the net, tried downloading software updates to my computer and my computer wont even recognize the Kindle is attached … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,257 satisfied customers
My kindle (2 years old) has 'frozen' with the screen in
My kindle (2 years old) has 'frozen' with the screen in shade with a typical "Discover the most-read books this week" Kindle front screen. I was reading it (partial charge), set it down & plugged it i… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
Screen is scrambled. Device has been charged but any attempt
Screen is scrambled. Device has been charged but any attempt to reset has not worked so far. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,210 satisfied customers
Purchased two books yesterday for my kindle. For some reason
Hi Dan, purchased two books yesterday for my kindle. For some reason they are located in my Archives list. Never saw that before. I am unable to download or open these books. … read more
Josh
Josh
9,893 satisfied customers
Power button seems to have stopped working. Fire hd 10 7th
not certain what to try. last night/ this early AM, kindle gave a message saying did i want to turn it off or not. I hadn't touch the power button so i said cancel. it turned off anyway. it wouldn't power back on until i plugged in power. (it had 90+% charge) … read more
Josh
Josh
9,893 satisfied customers
My kindle paperwhite is frozen at 10.26 with a suggested
My kindle paperwhite is frozen at 10.26 with a suggested book in the front of the home page … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
I'm having trouble charging my Kindle. There is a yellow
I'm having trouble charging my Kindle. There is a yellow light sometimes but I'm not sure what that means … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
I have 2 kindle fires and neither will boot up even after a
I have 2 kindle fires and neither will boot up even after a reset … read more
Josh
Josh
9,893 satisfied customers
I have a Kindle 2nd generation. It has stopped working. The
I have a Kindle 2nd generation. It has stopped working. The homescreen shows lines and the bottom half is white. My main question is can my stored books be transferred to a new Kindle which I will buy… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
I can not get my books to open it will only open in audable,
I can not get my books to open it will only open in audable … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
I tocued the on button a couple times and now it's all
I tocued the on button a couple times and now it's all screwed up......won't open, asks me about language, have to slide with TWO fingers to open anything, can't get online, and the book I was reading… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,928 satisfied customers
I finished reading my book last night...10:31. Attempted
I finished reading my book last night...10:31. Attempted to see what I might read next...up pops a book I have deleted from the Kindle. Then everything stopped...got a message about going to CLOUD...s… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle has all of a sudden started not allowed me to read
My kindle has all of a sudden started not allowed me to read my books. When I try to enter a book, it goes to the page I last read, then it flashes back to the library listing of my read and unread bo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle just shut down this morning dont know why. Its
My kindle just shut down this morning don't know why. It's fully charged, never been dropped and is only about five months old. It will not browse or open books, plus the screen saver is no longer ope… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Steve G.

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Sijad H.

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Richard

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Aric

Aric

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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