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Related E-Readers Questions
My kindle won't download new purchases. Error msg says to
Second opinion] My kindle won't download new purchases. Error msg says to update credit card on account. Did that. What's next? I've shut down and restarted several times. … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
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I have just bought a new book. I expected the book to
I have just bought a new book. I expected the book to download automatically to my kindle but instead it tried to download to some cloud account and failed - no idea what that was all about because I … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
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My nook won't turn on. I've tried holding down button for 30
My nook won't turn on. I've tried holding down button for 30 seconds and then re-trying, but nothing happens … read more
Eldon
Eldon
BS
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My kindle won't fire up? We tried holding the power button
We tried holding the power button down for 40 seconds to restart but nothing happened ? … read more
Randy Boman
Randy Boman
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My Oasis reefuses to sync with computer. I have new book
My Oasis reefuses to sync with computer. I have new book there I want to import into Kindle. … read more
Josh
Josh
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Associate Degree
6,788 satisfied customers
I have had my kindle (a gift) for 2 weeks - it has been
I have had my kindle (a gift) for 2 weeks - it has been working fine until just today.I can't get the little green light to stay on. Have it charged. Help … read more
Josh
Josh
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Associate Degree
6,788 satisfied customers
My nook is fully charged, and when I turn it on it's stuck
my nook is fully charged, and when I turn it on it's stuck at 99% with the start icon button showing (looks like an upside down horse shoe). … read more
Nathan
Nathan
Bachelors of Science
33,116 satisfied customers
My Kindle Paperwhite will not turn off or reset. The
My Kindle Paperwhite will not turn off or reset. The backlight stays on, and the screen is stuck on the power menu, but is unresponsive. I tried resetting it by holding the power button for 40 seconds… read more
Josh
Josh
It Support Specialist
Associate Degree
6,788 satisfied customers
I have a Kindle3. Top half of the screen has some lines,
I have a Kindle3. Top half of the screen has some lines, shadows & some text that are stuck there & will not go away even when Kindle is off. This top half of the screen covers any other text or pictu… read more
Nathan
Nathan
Bachelors of Science
33,116 satisfied customers
3 or 4 years ago I received an AmazonKindle. I used it
3 or 4 years ago I received an AmazonKindle. I used it almost constantly when I had time to sit down. Loved the EveryWord program and many of the free books I downloaded. When I picked it up one day t… read more
Josh
Josh
It Support Specialist
Associate Degree
6,788 satisfied customers
O have just commenced reading a new book and have completed
O have just commenced reading a new book and have completed the first page. The kindle will not allow me to turn the page. A notification to the effect that the selected application could not be started has appeared and that I should try again. I cannot remove the notification or close the kindle. It's simply stuck. … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,324 satisfied customers
Have a kindle 10; trying to download movie from the kindle
Hi--have a kindle 10; trying to download movie from the kindle to the sd card (am NOT trying to download one already downloaded from device), and keep getting message that download has stopped because… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,142 satisfied customers
Hi, I have a kindle fire hd that is about a year and a half
Hi, I have a kindle fire hd that is about a year and a half old and I cannot use it while it is charging. I lost the original charger and had been using a replacement for a while and had no problems b… read more
Josh
Josh
It Support Specialist
Associate Degree
6,788 satisfied customers
Kindle fire: battery problem, charged battery for an hourand
Kindle fire: battery problem, charged battery for an hourand a half then held start button down for 20 seconds, released it then pressed it again to start it. Nothing happened.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has been fine, until today. First, I was reading
My Kindle has been fine, until today. First, I was reading while at a doctor's office. And then, about a half hour later, I was at a pharmacy waiting for a prescription, so I decided to continue readi… read more
Josh
Josh
It Support Specialist
Associate Degree
6,788 satisfied customers
My Kindle is stuck, saying it is unable toconnect but it is
My Kindle is stuck, saying it is unable toconnect but it is in the same location it has been for the past months when it worked fine. Nothing happens when I push any of the buttons except the "c" lett… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle touch just froze up while I was reading. I got it
My Kindle touch just froze up while I was reading. I got it for Christmas. It was charged almost completely. The screen shows "Please connect wirelessly to download the latest Special Offers," but I c… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
my kindle just died. does not charge even thought almost full
my kindle just died. does not charge even thought almost full battery. Started to act weird last week. Kept going to kindle page and trying to charge would finally charge but would go to first page of… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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