E-Readers

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Related E-Readers Questions
My passcode is not working on my kindle. About 6 months ago,
My kindle seems to be doing something but hasn't opened yet… read more
Cris
Cris
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Have forgotten passcode and wish replacement. Kindle appears
Kindle appears to open correctly, it asks for passcode, of which I do not have. … read more
Expert
Expert
I cannot remember my passcode. Awhile ago. No i haven't
yes i have purchased some series of books and i would like them to be in order on my device. That is number 1 first then 2, then 3 etc… read more
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Richard
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I am unable to turn it on or off, go back or forward, and
I am unable to turn it on or off, go back or forward, and the screen is almost blank. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
It seems locked. no movement at all. Couple weeks. No I
it seems locked. no movement at all. JA: When could you last access your device? Customer: couple weeks JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you … read more
Aric
Aric
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Run A/V and repair business for over
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When I start my kindle the bottom half of the screen is
When I start my kindle the bottom half of the screen is covered by a partial book title, obliterating that part of the screen. I can't get rid of it even after resetting the device. … read more
Aric
Aric
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My voyager will reset but not open books. Voyage 7
My voyager will reset but not open books. JA: What brand and model of e-reader do you have? Customer: Voyage 7 generation, 4 gb JA: How long has this been going on with your e-reader? What have you tr… read more
Harry
Harry
2,803 satisfied customers
I enter my passcode then get a screen that features a book
I enter my passcode then get a screen that features a book offering..to open. But then it freexes. Wont open. It worked just fin3 within the pat week. … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,924 satisfied customers
I ordered a book and it won't Download. Had trouble a few
Had trouble a few days ago and kindle finally downloaded book after it recognized the new credit card. Having problem again now. … read more
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Randy Boman
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High School or GED
2,184 satisfied customers
I can't open any book on my kindle. I get a message that
I can't open any book on my kindle. I get a message that says unable to open and says to delete and download again. It's also very slow when turning pages. It is charged. … read more
Harry
Harry
2,803 satisfied customers
I am unable to enter p/w. The o on the line to enter is
I am unable to enter p/w . The o on the line to enter is dead. & the button on top to use voice does not work either. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
I am unable to swipe my kindle to start reading. It is only
It is only about a year old. I'm thinking it's a paperwhite - but I could be wrong. We were recently on vacation and I was trying to buy a new book and that is when I started having problems. … read more
Josh
Josh
9,045 satisfied customers
My kindle will not allow2 me to open it, it says enter
my kindle will not allow2 me to open it, it says enter Passcode which I did and still wont allow passcode as written down as(###) ###-#### can you please help … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,924 satisfied customers
My Kindle seems to have died. I have charged it the light
My Kindle seems to have died. I have charged it the green light came on so I disconnected it to read and re-open it and it won't switch on any more!!! … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,924 satisfied customers
I have Kindle 2nd gen, can,t open it. Hold having difficulty
please hold having difficulty reDing it need to goo better light … read more
Cris
Cris
1,839 satisfied customers
Hi--for the first time, my Kindle (basic--2 yrs old, D01E,
Hi--for the first time, my Kindle (basic--2 yrs old, D01E, system 6.3.2) will not open any books. I already tried hard reboot and deleted a lot of info in the applications...the internal storagehas 5.… read more
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Thomas
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Associate Degree
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Kindle would not turn on followed advice online (held for 20
Kindle would not turn on followed advice online (held for 20 seconds) and it went on but now I cannot turn off… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am unable to get into my Kindle Touch. I forgot the passcode
I am unable to get into my Kindle Touch. I forgot the passcode and am unable to reset. I have been able to use my Kindle.… read more
Josh
Josh
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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