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Related E-Readers Questions
Cannot connect my Kindle paperwait. I bought the new Kindle
I bought the new Kindle two or three years ago but did not connect it and used my older Kindle which is broken. Have attempted to follow directions with registration but appear to be stuck (frozen) on "start your 30 day free trial" … read more
Cris
Cris
1,441 satisfied customers
My kindle is going off and on and is frozen on a page in
Hi, my kindle is going off and on and is frozen on a page in current read even though i have read on. Hope this makes sense … read more
Randy Boman
Randy Boman
2,109 satisfied customers
I charged it yesterday and it worked today, but now it won't
I charged it yesterday and it worked today, but now it won't respond when I try to move to the next page. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
Doesn't turn on. Last 2 days. Haven't used it for 6 months
Haven't used it for 6 months was working fine but after charging won't start… read more
Cris
Cris
1,441 satisfied customers
I have 2 kindle .got for christmas. set up mine. was ok set
I have 2 kindle .got for christmas. set up mine. was ok set up husbands and message read my 2nd device. tried to set again so would be his device but no success then discovered my kindle had frozen on… read more
Josh
Josh
It Support Specialist
Associate Degree
1,848 satisfied customers
I have an original Kindle....5 years old. Suddenly, scree,
I have an original Kindle....5 years old. Suddenly, scree, grayed and froze in the middle of reading. I have tried to reboot but the screen stays on the page where is was frozen. I can seen the words … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
I am unable to do anything with my kindle...it is frozen.
I am unable to do anything with my kindle...it is frozen. Right now it is frozen on "do you want to shut down...." … read more
Cory
Cory
Vocational, Technical or Trade Scho
647 satisfied customers
My kindle has frozen. have tried to turn of and on and
my kindle has frozen. have tried to turn of and on and nothing happens. … read more
Josh
Josh
It Support Specialist
Associate Degree
1,848 satisfied customers
I was just starting a new book and a "Load Error" message
I was just starting a new book and a "Load Error" message came up with an "ok" at the bottom to get on with whatever. But the message itself is frozen. Nothing happens when I hit the ok. I can't get o… read more
Randy Boman
Randy Boman
2,109 satisfied customers
I have a Kindle Paperwhite. It's been working perfectly
Hi, I have a Kindle Paperwhite. It's been working perfectly until yesterday - I received the lpw battery notice and plugged it in. The charge light came on and I went to bed.... this morning the charg… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,740 satisfied customers
My kindle is frozen. will not respond or shut off. kindle
my kindle is frozen. will not respond or shut off. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
My kindle is frozen and is stuck in Browser screen, kindle
my kindle is frozen and is stuck in Browser screen … read more
Viet - E-reader Tech
Viet - E-reader Tech
Technician
Bachelor's Degree
46,645 satisfied customers
My kindle has frozen (kindle keyboard). I have tried holding
My kindle has frozen (kindle keyboard). I have tried holding the on/off switch for up to 30 seconds and pressing the reset button with the tip of a paperclip and neither action has cleared me screen. … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Yesterday my kindle paperwhite left the book I was reading.
Yesterday my kindle paperwhite left the book I was reading. I have a frozen page showing random letters which look like what a typesetter might have used. There is a button that says 'Please ensure yo… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,740 satisfied customers
I am unable to get books, although I am connected to Wi Fi,
I am unable to get books, although I am connected to Wi Fi, am notified to many open tabs, also clock is showing 1hr behind time. Wi Fi is showing as on but with white cross. ???… read more
Daniel
Daniel
Bachelor's Degree
8 satisfied customers
cannot get back to Main Menu as application "CLOSE ERROR" message
cannot get back to Main Menu as application "CLOSE ERROR" message occurs....finally did get back (a day later after many tries) and now it has happened again. Message on Kindle says if continues to oc… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I received a Kindle Fire 7 for Christmas from my daughter.
I received a Kindle Fire 7 for Christmas from my daughter. The kindle is registered in her name. She cannot remember her password. We tried several possibilities. I tried to indicate on the initial sc… read more
Thomas
Thomas
IT Manager
Associate Degree
1,585 satisfied customers
I gave my mother a kindle white. She opened it, not knowing
I gave my mother a kindle white. She opened it, not knowing it was a touch sensitive book and pressed the language chinese. And now everything is in that language. How do I change that to English? And… read more
Cory
Cory
Vocational, Technical or Trade Scho
647 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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