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My kindle 3 is stuck on the empty battery screen. I tried
My kindle 3 is stuck on the empty battery screen. I tried everything I knew of and then I even replaced the battery with a new one from Amazon. It's charged for 24hr but still won't reset. The green p… read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
I have a new kindle fire and Ialso have amazon prime music.
I have a new kindle fire and Ialso have amazon prime music. I can't access my existing music on my new fire … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
10,224 satisfied customers
Help! I teach a water aerobics class. My music playlist is
Help! I teach a water aerobics class. My music playlist is on my Kindle. It won't play my playlist. It keeps saying that content is unavailable?! I've tried turning it off and then back on. Not helpin… read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
I have an Amazon fire tablet, and for the last 2 days it has
I have an Amazon fire tablet, and for the last 2 days it has the wrong time on it. We had a severe storm here 2 nights ago and it has been off in the time ever since I went into the clock and tried to… read more
Harry
Harry
2,803 satisfied customers
Sorry pearl hit wrong button.As I was saying the old kindle
sorry pearl hit wrong button.As I was saying the old kindle was the only name I knew it by, the new one is kindle paperwhite if that helps … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,992 satisfied customers
I plugged reader in a few days ago to charge battery for the
I plugged reader in a few days ago to charge battery for the second time. Kindle will neither turn on nor show battery status. … read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
I purchased a kindle paper quite while ago. The books I
I purchased a kindle paper white quite while ago. The books I bought nor the books I transferred have not been recorded in my new kindle. The list of books I own is on my account. … read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
I have and old Kindle about 8 years old it is completely
hello i have and old Kindle about 8 years old it is completely frozen i've tried using the slider for 30 seconds and alt r it has come up with the bar but it is also now frozen I left it overnight it … read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
My Kindle won't start at all. Have held down "on switch" for
My Kindle won't start at all. Have held down "on switch" for 20 seconds and 40 seconds -- still no activity. … read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
Please can you assist I have what seems more than one kindle
Hi Please can you assist I have what seems more than one kindle account, my iPad which is not sinked with the rest of my apple gadgets. I am trying to download books I have bought and have no idea whe… read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
I have a kindle fire that i have not used in a very time i
I have a kindle fire that i have not used in a very long time i bought it in 2011 i decided to give it a try … read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
My Kindle Paperwhite will not charge or start. I have tried
My Kindle Paperwhite will not charge or start. I have tried "resetting" it but it does not work. I cannot remember how old mine is but I believe I got it right after it was introduced. … read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
My kindle account was closed because I had two different
My kindle account was closed because I had two different accounts so now I need my kindle connected to my real account. At this time, I am not connected to Amazon and I need to be connected to my esta… read more
Steve G.
Steve G.
Engineer
600 satisfied customers
I downloaded some music on my Kindle2, and had to send it back
I downloaded some music on my Kindle2, and had to send it back as it stopped working properly. When my new Kindle3 came It download all mt stuff but the music. How can I download the music, or must I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,992 satisfied customers
Part of the picture that is on when the kindle is off is now
Part of the picture that is on when the kindle is off is now permanently on the screen, rendering the kindle useless. Can this be fixed? I have resetting by using the off/on button, but it did not wor… read more
Josh
Josh
It Support Specialist
Associate Degree
1,841 satisfied customers
My ten-year-old bought a Kindle that started getting both verticle
My ten-year-old bought a Kindle that started getting both verticle and horizontal lines across the screen. It is unusable now. Since we bought the Kindle on Craigslist, I don't think Amazon will honor… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
Bought husband a kindle first & named it in my name. When
Bought husband a kindle first & named it in my name. When I bought one for myself I changed his one to his name & named the 2nd one in my name - saving the changes on each kindle. My one is fine and I… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,881 satisfied customers
My kindle is frozen on the amazon kindle display. Recharged
My kindle is frozen on the amazon kindle display. Recharged it- did not help. No change if the switch is off or on. Help… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

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DoD master electronics technician

Mike

Mike

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6+ years support, troubleshooting, repair, and programming experience.

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Dr. Fix-It

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Kriptokrit

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Andy

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Rod

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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