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Related E-Readers Questions
My books won't open. I tried the hard shutdown and waited
My books won't open. I tried the hard shutdown and waited one minute to restart 4 times. I still can't open a book. The screen goes blank … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
The screen suddenly went dark & I haven't been able to start
The screen suddenly went dark & I haven't been able to start it again. Tried charging it but it didn't help … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
Seems to be frozen. have tried holding the power button for
seems to be frozen. have tried holding the power button for 20 to 30 seconds but still not rebooting. what do you suggest? … read more
Josh
Josh
It Support Specialist
Associate Degree
1,848 satisfied customers
Battery says it is charging, light is on but it won't power
Battery says it is charging, green light is on but it won't power up … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
2,215 satisfied customers
Device will not turn on. It just keeps a blank screen in
Device will not turn on. It just keeps a blank screen in place. Need arepair facility. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
Screen gone. Hour ago. Turn it on and has film over screen
Screen gone white JA: When did you last charge your e-reader? Customer: Hour ago JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Customer: Turn it on and has wh… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
Powered down nook last night. Now I can't get it back up.
Powered down nook last night. Now I can't get it back up. Screen stays blank. What can I do ? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
Was on my kindle and screen went black. Have tried the hard
hi Pearl.....was on my kindle and screen went black. Have tried the hard reset of holding the on/off button for 30 seconds and the again but nothing.. I know the device is charged … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Black screen. It is fully charged and connected. Not yet. I
Black screen JA: When did you last charge your e-reader? Customer: It is fully charged and connected JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Customer: N… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
My Kindle e-reader is fully charged ( light is on), however
My Kindle e-reader is fully charged (green light is on), however the screen is stuck on the "battery charging" screen. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
I have a Kindle paperwhite and a page has frozen and I can't
hi, I have a Kindle paperwhite and a page has frozen and I can't move anywhere! … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Totally frozen. Fully charged won't allow me to move off
fully charged won't allow me to move off current screen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
Will not turn on. Have picture on screen, but no slide to
Will not turn on. Have picture on screen, but no slide to open … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
My screen is black, can't see anything? A few hours ago. I
my screen is black, can't see anything? JA: When did you last charge your e-reader? Customer: A few hours ago JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Cu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
7,004 satisfied customers
My kindle fire just died. Yesterday it was 80% charged
my kindle fire just died JA: When did you last charge your Kindle Fire? Customer: yesterday it was 80% charged JA: Have you tried a force reboot (pressing and holding the power button for a minute)? C… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,569 satisfied customers
The screen is frozen. It wasn't out of charge, and it won't
wait a few secs I held it a minute it still is frozen… read more
Harry
Harry
2,803 satisfied customers
Kindle will not turn on or reset. Been charged.,only has
Second opinion] Kindle will not turn on or reset. Been charged.,only has kindle logo screen.… read more
Harry
Harry
2,803 satisfied customers
Can't get it to turn on. Yesterday. It's fully charged. Not
Tried holding on off button for a minute. Still black screen… read more
Nathan
Nathan
Bachelors of Science
30,366 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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