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I plugged my Kindle in last night to charge the battery &
I plugged my Kindle in last night to charge the battery & this morning it has a very strange icon showing -- a big empty battery with an exclamation mark in the center. I tried to reboot hy pressing i… read more
Steve G.
Steve G.
Engineer
600 satisfied customers
I have a vision problem, so my son and daughter-in-law gave
I have a vision problem, so my son and daughter-in-law gave me a Kindle Paperwhite last year. This week I got one morning and the Kindle just won't come on. What do I do now? … read more
Randy Boman
Randy Boman
2,083 satisfied customers
I have a kindle paperwhite gen 2, new battery, charge on and
I have a kindle paperwhite gen 2, new battery, charge on amber and stuck permanaently on Usb Drive Mode screen … read more
Josh
Josh
It Support Specialist
Associate Degree
1,446 satisfied customers
I have a new Kindle paperwhite 7. Yesterday I charged it up
I have a new Kindle paperwhite 7. Yesterday I charged it up then was successful in connecting it to my internet. I then click on register new account. The screen went completely plank with just a mess… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,219 satisfied customers
My Kindle Paperwhite got frozen on a screensaver. I left it
Hi! My Kindle Paperwhite got frozen on a screensaver. I left it with mains charger overnight, still showing orange light. I tried pressing the power button for 1 minute and then briefly again. Nothing… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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I have a Kindle Paperwhite. It's been working perfectly
Hi, I have a Kindle Paperwhite. It's been working perfectly until yesterday - I received the lpw battery notice and plugged it in. The charge light came on and I went to bed.... this morning the charg… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,509 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,808 satisfied customers
I was reading on my Kindle Touch last night, the battery was
I was reading on my Kindle Touch last night, the battery was dying, so I had it on the charger today. It is now fully charged and won't turn on. I have held down the on button for 20 to 30 seconds and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I was using Pandora this morning and everything was playing
I was using Pandora this morning and everything was playing fine. I had the message of a low battery so I plugged it into the charger. The orange light came on then later it turned to green. When I un… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I got my kindle one year ago on Mothers Day. Yesterday as
I got my kindle one year ago on Mother's Day. Yesterday as I was reading a message came on saying that they were updating and not to turn it off until it was done. Then a few hours later I got the low… read more
Thomas
Thomas
IT Manager
Associate Degree
1,566 satisfied customers
my kindle seems to be not holding a charge. On Tuesday , it
my kindle seems to be not holding a charge. On Tuesday , it was completely discharged and I charged it overnight on my computer. Wednesday morning it was completely charged and I read on it for about … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I left my Kindle on charge last night, but this morning it
I left my Kindle on charge last night, but this morning it won't turn on. I have tried doing a hard reset - I held the switch in the on position for at least 30 seconds, then released it. When I first… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
yesterday i was reading the kindle on the plane coming home
yesterday i was reading the kindle on the plane coming home from Vancouver to Toronto I put it down and it would not come on again. I charged it all night and later this morning. it still will not com… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I can.t turn my kindle on this morning. It is always in sleep
I can.t turn my kindle on this morning. It is always in sleep mode and I had it on charge all day yesterday. It worked last night and this morning when I press the start button it just goes off leavin… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,509 satisfied customers
My Kindle (Keyboard model) went into power save mode, but now
My Kindle (Keyboard model) went into power save mode, but now the power slide switch does not work to wake it up. The light doesn't even come on when I plugged it in to charge (thinking that might hel… read more
Simit
Simit
Bachelor's Degree
3,756 satisfied customers
I picked up my kindle yesterday after not using it for 3 weeks.
I picked up my kindle yesterday after not using it for 3 weeks. It said the battery was ctitacally low and needed to be powered up. I hooked it up to a usb in the wall for 3 hours then put it on the c… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I plugged in my Kindle to recharge the battery. The next morning
I plugged in my Kindle to recharge the battery. The next morning it had a green light but I did not unplug it. When I got home I notice there was an orange light. I unplugged it and turn it on. It fro… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Received our Kindle last week. Yesterday while looking at WiFi
Received our Kindle last week. Yesterday while looking at WiFi connections the screen blanked out. Assuming power shortage we connected the recharging cord and charged overnight. During charging initi… read more
Simit
Simit
Bachelor's Degree
3,756 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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