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My Kindle got to 1% charge and shut down. I plugged it into
My Kindle got to 1% charge and shut down. I plugged it into the charger, but it has not taken a charge and stays on a solitaire add. No reaction to turning off, swiping up...nothing. I hav tried diffe… read more
Randy Boman
Randy Boman
2,082 satisfied customers
Normally, I open Kindle and swipe as directed. Now I open
Normally, I open Kindle and swipe as directed. Now I open Kindle, the screen lights up, but does not direct me to swipe. I hold power button on for 20-seconds but nothing happens. Thanks.. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,790 satisfied customers
It won't move. It just stays in one place and won't move. It
It won't move. It just stays in one place and won't move. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,195 satisfied customers
My older paperwhite won't turn off or on without turning off
My older paperwhite won't turn off or on without turning off completely and rebooting … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,195 satisfied customers
My kindle wont swipe. I havent used it for a while but
i havent used it for a while but decided to start reading again about a month ago. i haven't really tried anything except swiping … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,195 satisfied customers
My paperwhite is fully charged but nothing happens when I
my paperwhite is fully charged but nothing happens when I swipe it to start it … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,777 satisfied customers
I cant open my kindle device. I have tried swiping and when
I cant open my kindle device. I have tried swiping and when I push button to turn power off, the box shows up to cancel, restart or power off but when I click any of them nothing happens … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,790 satisfied customers
While reading my kindle paperwhite the cable (Comcast) went
While reading my kindle paperwhite the cable (Comcast) went out. Was out about 30 minutes and now kindle appears to be locked. Screen is the Kindle logo. It was on charger but I removed it. I've tried… read more
Josh
Josh
Technician
Associate Degree
25,037 satisfied customers
My Kindle Paperwhite suddenly will not respond to swipes to
My Kindle Paperwhite suddenly will not respond to swipes to turn pages. Please advise how to get device unstuck. … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,777 satisfied customers
Can't get the "on" bar at the bottom of my Kindle Paperwhite
Can't get the "on" bar at the bottom of my Kindle Paperwhite to turn on so I can swipe the screen. the bar turns with the little green light, then immediately goes off. … read more
Cory
Cory
Vocational, Technical or Trade Scho
646 satisfied customers
My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,484 satisfied customers
Why is my kindle turning itself off after about 3 minutes?
Why is my kindle turning itself off after about 3 minutes? … read more
Randy Boman
Randy Boman
2,082 satisfied customers
My KINDLE PAPERWHITE is charged, and the opening screen is
my KINDLE PAPERWHITE is charged, and the opening screen is up, but it will not let me swipe it to get to the book I was reading. It doesn't respond.… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,484 satisfied customers
I have a Kindle Paperwhite. All of a sudden I have been
I have a Kindle Paperwhite. All of a sudden I have been unable to get to the book I was reading. When I swipe to unlock the Kindle it brings up the top tab with Home, Back. Light etc. If I touch Home … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,484 satisfied customers
I charged my Kindle Paperwhite and cannot get it to "turn
I charged my Kindle Paperwhite and cannot get it to "turn on". It shows the ad for a set of books I should read but when I swipe it nothing happens.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
34,195 satisfied customers
My Paperwhite just stopped working -- put it down mid-book
My Paperwhite just stopped working -- put it down mid-book and all of a sudden got a blank white screen. Plugged in thinking it needed charging -- though it never did this before -- screen appeared bu… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,484 satisfied customers
my paperwhite will turn on but will not open. when I push "swipe
my paperwhite will turn on but will not open. when I push "swipe here" nothing happens except the screen goes white.… read more
Thomas
Thomas
IT Manager
Associate Degree
1,562 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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