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Frozen screen. shut dow=n holding button, count to 40.
frozen screen. shut dow=n holding button, count to 40. Repeated several times. Plugged it in last night. different is screen, abstract shapes. Was able to swipe. Opened to my List. Clicked on book, sa… read more
Nathan
Nathan
Bachelors of Science
34,431 satisfied customers
Stuck on the kindle page boy under a tree no response when
stuck on the kindle page boy under a tree no response when control button held down kindle fully charged … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy Boman
Randy Boman
2,172 satisfied customers
My wife's Kindle paperwhite died this morning so I went out
My wife's Kindle paperwhite died this morning so I went out and bought a new one. I am in the process of getting It registered and ran in to the problem of giving it our username and Password. Is ther… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,282 satisfied customers
I have a Kindle HD-10. I was using it last night. I turned
I have a Kindle HD-10. I was using it last night. I turned it off and cleaned the face with a soft rag. Tried to turn it on and nothing. I held the start button down for 20 and 40 seconds: nothing. I … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
I have and old Kindle about 8 years old it is completely
hello i have and old Kindle about 8 years old it is completely frozen i've tried using the slider for 30 seconds and alt r it has come up with the bar but it is also now frozen I left it overnight it … read more
Josh
Josh
7,677 satisfied customers
Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
7,677 satisfied customers
My paper is frozen. I pressed the power button yesterday &
My paper white is frozen. I pressed the power button yesterday & the charge symbol came up. I charged overnight & it is frozen on the opening screen (someone sitting under tree reading). I have tried … read more
Randy Boman
Randy Boman
2,172 satisfied customers
Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy Boman
Randy Boman
2,172 satisfied customers
My Kindle is one of the originals. It has sat unused for
My Kindle is one of the originals. It has sat unused for at least 2 years. There is no response when I connect it to a power source which I have tried several times for prolonged periods of time. Is i… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My Kindle seems to be frozen with the picture of the person
My Kindle seems to be frozen with the picture of the person sitting under the tree. It runs down the battery. Have tried to reboot it by holding down the on/off button, but I still cannot turn it on t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I put games on it yesterday for my grandson. I had Pandora
I put games on it yesterday for my grandson. I had Pandora on and switched over to a game -but it was still on. Now my kindle fire won't work at all. I charged it all night. The green light goes on fo… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I have a standard Kindle, I just started to read Feists new
I have a standard Kindle, I just started to read Feist's new book. I turned it off last night and awoke to find a plane screen, Kindle with someone sitting under a tree and it will not turn on. Am try… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I have a Kindle keyboard. The opening page is frozen and it
I have a Kindle keyboard. The opening page is frozen and it has black and white lines through the picture of Charlotte Bronte. I've held the start button for 20 secs, but it still will not open. I've … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Yesterday, my Kindle started its own "update" so I put it down.
Yesterday, my Kindle started its own "update" so I put it down. The next time I looked at it, the Kindle screen with the image of the boy reading under the tree was on the screen with the words: "Plea… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,485 satisfied customers
My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
7,677 satisfied customers
my kindle will not turn off . it is froze on the screen saying
my kindle will not turn off . it is froze on the screen saying kindle with the tree and boy reading underneath. I have recharged, tried holding the on off button for 20 seconds and it still won't work… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I purchased one of the original kindle readers about 2 years
I purchased one of the original kindle readers about 2 years ago for my grandson (we also have a Fire and a Kindle touch). It appears it has frozen. He last used it about 2 months ago. I tried holding… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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