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Related E-Readers Questions
My Kindle paper white is frozen with the picture of the boy
My Kindle paper white is frozen with the picture of the boy reading under the tree. I have held the start button down for differing periods of length - after about 10 to 15 seconds the screen goes whi… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
Three times I have downloaded a book to my kindle and ithas
three times I have downloaded a book to my kindle and ithas not downloaded Book is Danielle Steeles Accidental heroes … read more
Randy Boman
Randy Boman
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I have been reminded of low memory and now cannot open
I have been reminded of low memory and now cannot open kindle to delete at least 40 books from library … read more
Randy Boman
Randy Boman
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I spent two hours getting back my kindle library from my
I spent two hours getting back my kindle library from my last email account and in doing so got stuck in purchase Hell on my Kindle Fire 6 that I can't get out of. When I swipe to unlock it just pulls… read more
Cory
Cory
Vocational, Technical or Trade Scho
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Stuck on the kindle page boy under a tree no response when
stuck on the kindle page boy under a tree no response when control button held down kindle fully charged … read more
Aparna Indresh
Aparna Indresh
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Electronics & communication engineering
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My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,408 satisfied customers
My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy Boman
Randy Boman
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My Kindle will not turn on. It seems frozen and I have held
My Kindle will not turn on. It seems frozen and I have held button down and then tried to swipe screen, but nothing happens. … read more
Aric
Aric
Technician
Run A/V and repair business for over
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My paperwhite has become very slow, especially when I turn
My paperwhite has become very slow, especially when I turn it on. Then I get a message saying there is a problem but it eventually comes on. … read more
Cory
Cory
Vocational, Technical or Trade Scho
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Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy Boman
Randy Boman
2,174 satisfied customers
My Kindle is frozen on "before you go" rating page,which
My Kindle is frozen on "before you go" rating page,which under the" Your Rating" line it asksme to "Update onAmazon(as Jim Donohoe" but my screen is frozen on that page. I have held the on/off button … read more
Nathan
Nathan
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44,256 satisfied customers
my kindle fire is frozen. i have tried the 40s shut down, but
my kindle fire is frozen. i have tried the 40s shut down, but when it restarts, it is still frozen. as in the touch screen is completely unresponsive.… read more
Nathan
Nathan
Technician
44,256 satisfied customers
I have a touch kindle which I bought in USA almost two years
I have a touch kindle which I bought in USA almost two years ago . now I am in Australia. Recently it seems to have frozen. There is a picture on the front of a tree with a person reading under it. I … read more
Josh
Josh
7,895 satisfied customers
My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
7,895 satisfied customers
my kindle will not turn off . it is froze on the screen saying
my kindle will not turn off . it is froze on the screen saying kindle with the tree and boy reading underneath. I have recharged, tried holding the on off button for 20 seconds and it still won't work… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My screen is frozen on the page with the tree and boy, saying
My screen is frozen on the page with the tree and boy, saying SLIDE AND RELEASE THE POWER SWITCH TO WAKE I have tried plugging it to a wall for 2 minutes , doesn't work I had charged it over night on … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has apparently frozen up. I can get menu and home
My Kindle has apparently frozen up. I can get menu and home but will go no further than that. Cannot access my books or anything else and after charging it up last night, which I don't think it really… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My wife has a Kindle serial # B008A0A0049406FC. Her user name
My wife has a Kindle serial # XXXXX Her user name isXXXXX WiFi address is 29:EF:01:AB:24:50. It is frozen on one book that she is reading. I deleted it, and it was placed in the archive. I have reconn… read more
Daniel
Daniel
Bachelor's Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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