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My Kindle won't turn on...screen remains black. I charged it
My Kindle won't turn on...screen remains black. I charged it with several different chargers. I pressed the power button for 30 seconds and then hit the power button again. Still a black screen. Is th… read more
Josh
Josh
It Support Specialist
Associate Degree
2,112 satisfied customers
My kindle 3 is stuck on the empty battery screen. I tried
My kindle 3 is stuck on the empty battery screen. I tried everything I knew of and then I even replaced the battery with a new one from Amazon. It's charged for 24hr but still won't reset. The green p… read more
Josh
Josh
It Support Specialist
Associate Degree
2,112 satisfied customers
Last night I replaced the battery in my kindle HD 7 4th
Last night I replaced the battery in my kindle HD 7 4th generation. When I put the case back together it wouldn't turn on. I gently removed the back again to make sure the new battery pig tail was connected and as I removed the back of the case, I saw a brief flash of light from the screen on the front side. The pig tail was connected and I reinstalled the back of the case and even put it on the charger, but it still won't turn on. Any ideas or suggestions you could give would be appreciated. The kindle I have is about 5 years old. … read more
Cris
Cris
1,737 satisfied customers
Kindle 3 never been used. Been in its box in storage for a
Kindle 3 never been used. Been in its box in storage for a few years. Pulled it out and can't get it to switch on after charging over night. Tried holding the switch to on for lots fo different time p… read more
Josh
Josh
It Support Specialist
Associate Degree
2,112 satisfied customers
My Kindle Fire HD8 will not turn on. I charged it for over
My Kindle Fire HD8 will not turn on. I charged it for over an hour. I held the start button in for 30 seconds, took my finger off the start button and then tried restarting again. Nothing. This happen… read more
Randy Boman
Randy Boman
2,119 satisfied customers
RECEIVED NEW KINDLE FIRE 7 ABOUT 2 WEEKS AGO. WORKED FINE
RECEIVED NEW KINDLE FIRE 7 ABOUT 2 WEEKS AGO. WORKED FINE TIL LAST NIGHT. NOW LIGHT IS SO DIM I CANT SEE THE TEXT AND CAN BARELY SEE THE BOOKS. THIS IS MY 3RD KINDLE. THE LAST ONE WON'T CHARGE. THE ON… read more
Josh
Josh
It Support Specialist
Associate Degree
2,112 satisfied customers
I'v had my kindle fire for 3 years tonight i lost everything
I'v had my kindle fire for 3 years tonight i lost everything but my pictures , my books my games. I've shut it off for over an hour then started it and held down the on button for over a min. and it s… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
10,391 satisfied customers
Kindle is fully charged but will not open beyond the face
Kindle is fully charged but will not open beyond the face page. It is several years old. Have tried holding open the start switch to no avail. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My kindle paperwhite was purchased July 29, 2016. It has not
My kindle paperwhite was purchased July 29, 2016. It has not taken a full charge lately (few months). Last night it said it needed to be charged but then went dead promptly. I have tried charging it. … read more
Cris
Cris
1,737 satisfied customers
Mr. T. I received a Kindle for Christmas from my brother. I
Hello Mr. T. I received a Kindle for Christmas from my brother. I just loved it, but at some point it died and I returned it to Amazon and they sent me a Kindle Fire which I have been happily using ev… read more
Richard
Richard
Customer Service
IT Manager, Consultant
58,138 satisfied customers
My Kindle hasn't been used for some time and I've tried to
hi there, my name is Jenny. My Kindle hasn't been used for some time and I've tried to re-charge it and the screen says "Empty Battery". I've tried holding the power switch for 20 secs and then the "h… read more
Josh
Josh
It Support Specialist
Associate Degree
2,112 satisfied customers
My Kindle (older version) does not want to wake up. For a
My Kindle (older version) does not want to wake up. For a while, the switch on the top was sticking, but working. Now, it moves freely through the whole range of travel, but the device won't wake up. … read more
Rahul P.
Rahul P.
Bachelor's Degree
965 satisfied customers
Kindle Fire won't hold a charge and last night it would'nt
kindle Fire won't hold a charge and last night it would'nt open to the book i was reading … read more
Nathan
Nathan
Bachelors of Science
30,547 satisfied customers
My Kindle paper seems to be frozen on a screen saver pic. It
My Kindle paper white seems to be frozen on a screen saver pic. It also has been on charge for hours and hours but still shows an ***** *****ght. I depress the on/off for ages but nothing happens.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle isn't holding its charge - battery is draining after
my kindle isn't holding its charge - battery is draining after kindle is fully charged and turned off charged last night…only half battery this morning… read more
Richard
Richard
Customer Service
IT Manager, Consultant
58,138 satisfied customers
I was using my Kindle last night and it was fine. Now it wont
I was using my Kindle last night and it was fine. Now it won't turn on at all. I've tried charging the battery but still nothing. The green light pops on for just a few seconds then goes out again. Wh… read more
Cris
Cris
1,737 satisfied customers
I gave my mother a kindle white. She opened it, not knowing
I gave my mother a kindle white. She opened it, not knowing it was a touch sensitive book and pressed the language chinese. And now everything is in that language. How do I change that to English? And… read more
Cory
Cory
Vocational, Technical or Trade Scho
647 satisfied customers
Good morning. Model D00511 Serial number 8002A1A09620306. It
Good morning. Model D00511 Serial number 8002A1A09620306. It was purchased as a Christmas gift we beliee 3 years ago now. Last night tried to turn on. Wonky screen shows faint picture of home screen (… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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