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I cannot access my kindle am try to buy 2 books I may have
I cannot access my kindle am try to buy 2 books I may have clicked on the wrong visa card as I had to change one they are asking for a pass code which do not have but I think the main issue is that my… read more
Richard
Richard
IT Manager
IT Manager, Consultant
7,068 satisfied customers
My credit card was stolen and I did not give kindle my new
my credit card was stolen and I did not give kindle my new cc number and a kindle purchase was not debited. I have now yesterday provided new cc details but seems kindle is not accepting change as I t… read more
Rahul P.
Rahul P.
Bachelor's Degree
965 satisfied customers
My Kindle is stating problem with my credit card. My last
My Kindle is stating problem with my credit card. My last ebook I purchased was never paid for. The order# ***** I just placed an Amazon order yesterday. So can you gain my credit card info from that … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I purchase books for my kindle and had to change credit
hi, I purchase books for my kindle and had to change credit cards so when I went to purchase a book I received an e'mail saying I need a valid payment method. the order # is #D01-7784975-2461017 … read more
Josh
Josh
It Support Specialist
Associate Degree
2,068 satisfied customers
Yesterday my Kindle was stolen. It was the older model
Yesterday my Kindle was stolen. It was the older model without back lighting, black and white lettering. I'm concerned because it is connected to my credit card to order books and I had a lot of books… read more
Josh
Josh
It Support Specialist
Associate Degree
2,068 satisfied customers
Ive got a kindle that I haven't use for a while, and I tried
hi ive got a kindle that I haven't use for a while, and I tried to download a book recently and the credit card on the kindle is outdated. there is also a book my daughter bought that was not paid for… read more
Nathan
Nathan
Bachelors of Science
30,521 satisfied customers
I have had my Kindle years. Recently my credit card expired
I have had my Kindle for several years. Recently my credit card expired and I went on Amazon and updated it. However, when I try to purchase a book on my Kindle it keeps showing the old expiration dat… read more
Steve G.
Steve G.
Engineer
600 satisfied customers
I have a Kindle 3 with external keyboard that has a frozen
I have a Kindle 3 with external keyboard that has a frozen screen to the last page I read. I have tried holding the slide to the right for 15-20 seconds and tried recharging but neither has worked. Wh… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I cannot get my Kindle to turn on. It is fully charged. The
I cannot get my Kindle to turn on. It is fully charged. The screen was stuck on the battery charge screen. I slid the on lever and held for 15 seconds and the screen changed but the device will not tu… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Each time I try to download a book, I am asked to update my
Each time I try to download a book, I am asked to update my credit card information. I have updated the info several times. How can the old numbers be deleted? This is getting to be annoying. Also the… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,282 satisfied customers
I have a regular kindle and it has completely stopped working.
I have a regular kindle and it has completely stopped working. The screen has one line of words at the bottom and the rest look like a barcode kinda.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has suddenly stopped working. When I put it down
My Kindle has suddenly stopped working. When I put it down after reading, it did not turn itself off. I have plugged in the charger..the light is yellow...there is no chrger icon at the top right corn… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a kindle. It is charged and wond turn on. It did
I have a kindle. It is charged and wond turn on. It did about an hour ago. But acted funny, could not get wifi to buy a book. since then it wont turn on. I have it attached to my laptop right now with… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The screen in the background is is a very dark dark gray.
The screen in the background is is a very dark dark gray. I can barely see the lettering. But the buttons work, I can see the changes for the Home, Menu, etc bottons. In the upper right corner cover a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hello, I have a kindle that has been frozen for over 10
Hello, I have a kindle that has been frozen for over 10 hours. Before it froze, I was reading it and I turned it off when I finished using it. Now the screen has ink like shades on various parts of th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I bought an audio-book - it was deliverd to my 3G kindle- it
I bought an audio-book - it was deliverd to my 3G kindle- it wound up in my 'archive' section in light letters with the direction that I must retreive it with a wifi selection. I drove to a wifi area … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Yesterday, April 21, I ordered two books through Amazon. When
Yesterday, April 21, I ordered two books through Amazon. When I later went to my home page, the first book was there. It indicated that the second book had been downloaded. (I also received confirmati… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a kindle which was registered several years ago ( I
I have a kindle which was registered several years ago ( I think it's an original kindle). I would like to order new books, but its not working. I went to the amazon web site and put in my new credit … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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