E-Readers

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Related E-Readers Questions
I forgot my Kindle passcode. How do I reset. About a week
I forgot my Kindle passcode. How do I reset JA: When could you last access your Kindle? Customer: About a week ago JA: Did you try resetting through Amazon's online password ***** tool? Customer: Yes … read more
Expert
Expert
Told to change my password yesterday which I did when I
told to change my password ***** which I did when I tried to purchase a kindle book i had to insert an otp which was sent via email. Problem is i needed to log out of amazon to go into email for the o… read more
Expert
Expert
My passcode is not working. About 5 or 6 months ago. How do
My passcode is not working JA: When could you last access your device? Customer: About 5 or 6 months ago JA: Have you tried a Factory Reset? The E-Reader Expert can walk you through this to ensure you… read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
1,453 satisfied customers
I have an Amazon Prime account and my wife has an Amazon
Second opinion] I have an Amazon Prime account and my wife has an Amazon account. I want to give her access to my Kindle content, but there seems to be a major problem. I tried Just Answer as recommen… read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
1,453 satisfied customers
Kindle. My wife's Fire (under my name) is asking for
Kindle. My wife's Fire (under my name) is asking for registration , etc,. I did that long ago but it seems stuck in a loop. I redid it but it still is asking and won't let her use it. I think it may b… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,204 satisfied customers
Kindle. new pw still rejected. I tried several times to
I tried several times to create an account on KIndle direct publishing and was told I needed to sign on with my amazon pw but that didn't work. So I requested anew pw but the temporary one I was sent didn't work either. I changed my Amazon pw in April to dorothy1924 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,204 satisfied customers
It is asking for a password and I don't remember setting a
It is asking for a password ***** I don't remember setting a password ***** - I've been using it for years and now this problem … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,287 satisfied customers
Bought new fire hd 10. can't get books from old fire hd 8.
bought new fire hd 10. can't get books from old fire hd 8. changed my old amazon account which must have had the books on and can't access the old email one anymore. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,204 satisfied customers
I have a kindle HD and my wife has one also. She is unable
I have a kindle HD and my wife has one also. She is unable to access the video we have on our amazon account. How can we make this happen? … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,388 satisfied customers
My wife has an old Kindle with a large number of books in
My wife has an old Kindle with a large number of books in it's library. She also has a new Kindle white but we cannot figure out how to get the old Kindle books to the new Kindle. … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
I have lost my kindle fire HD or else it was stolen. If I
I have lost my kindle fire HD or else it was stolen. If I buy a new one can I get my books, games, etc, put into the new one. Also can I tell if someone is using my kindle? … read more
Viet - E-reader Tech
Viet - E-reader Tech
Technician
Bachelor's Degree
54,501 satisfied customers
How do you borrow books, 2016 kindle Fire modle #ceo682,
how do you borrow books JA: What's the make/model of your device? How old is it? Customer: 2016 kindle Fire modle #ceo682 JA: How long has this been going on? What troubleshooting have you tried? Cust… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,287 satisfied customers
Ow do i remove books from kindle fire cloud, Kindle fire. 4
ow do i remove books from kindle fire cloud JA: What's the make/model of your device? How old is it? Customer: Kindle fire. 4 or 5 years old JA: How long has this been going on? What troubleshooting h… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,287 satisfied customers
My kindle fire was stolen....it has my credit card info on
My kindle fire was stolen....it has my credit card info on it...how can I cancel my credit card from it?… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,287 satisfied customers
I have a Kindle Paperwhite and have ordered a Fire HDX 7.
I have a Kindle Paperwhite and have ordered a Fire HDX 7. I plan to give the paperwhite to my grandson. How do I delete books from the paperwhite and prevent my books from downloading to his kindle?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
my wife bought a second reader because it took so long for
my wife bought a second reader because it took so long for the first one to arrive, and now she has two readers which she has given one to me. I have another type of reader and have cloud reader on my… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
Unfortunately, I unregistered my wifes Kindle library and
Unfortunately, I unregistered my wife's Kindle library and the books she had on it were deleted. Is there any way I can get them back? The email for the account [email protected] (and it said "William… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
Hi, I lost my kindle fire HD on the plane and now I have a
Hi, I lost my kindle fire HD on the plane and now I have a kindle fire HDX. How should I proceed if I would like to be connect to my old cloud data?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,381 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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