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The screen is frozen. I have powered up and the held on
The screen is frozen. I have powered up and the held on button for 40 sec but screen flickers goes blank then goes back to frozen … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
Screen is scrambled. Device has been charged but any attempt
Screen is scrambled. Device has been charged but any attempt to reset has not worked so far. … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
Had my kindle about 3 years. Love it. Put it on recharge
Had my kindle about 3 years. Love it. Put it on recharge this morning. Screen frozen onto image not seen before - rectangle with exclamation mark in case inside. Tried the press and hold thing plugged… read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
The screen is frozen. It's fully charged. I then get the
yes I then get the screen to restart cancel (and something else) but I can't touch it to take an action … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,700 satisfied customers
My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
Kindle has frozen. Charged it up thinking maybe this is the
Kindle has frozen. Charged it up thinking maybe this is the problem but no, the screen is frozen. … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
I have a Kindle paperwhite and a page has frozen and I can't
hi, I have a Kindle paperwhite and a page has frozen and I can't move anywhere! … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My Kindle Touch froze mid-page. I have followed all
My Kindle Touch froze mid-page. I have followed all directions for restart but nothing works. What's next? … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
I used my Kindle Fire yesterday morning before work. When I
I used my Kindle Fire yesterday morning before work. When I got home the screen was frozen on the game and book shelf. I can't more to any of the game,booke on the shelf. I have tried turning it off a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Touch has frozen. At first it became increasingly
My Kindle Touch has frozen. At first it became increasingly difficult to turn the pages, and then not at all. I've turned off the kindle by holding the on/off button for 20 seconds and then turning it… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle froze during a game that I have played many times.
My Kindle froze during a game that I have played many times. The Kindle was fully charged. I am unable to change screens or shut down the kindle. It is completely frozen.… read more
PramitP
PramitP
Self-Employed
Diploma
929 satisfied customers
Hi guys, my kindle has frozen. Its fully charged and the list
Hi guys, my kindle has frozen. It's fully charged and the list of books (17) is displayed and a small window is showing in front of the book list, headed Turn Wireless Off. The line below, that says S… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My Kindle screen is frozen. I maneuvered to purchase a book
My Kindle screen is frozen. I maneuvered to purchase a book in the Kindle store, found the book, and received the message that I had to go to a network to make the purchase. Then, the screen froze - n… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I have a first generation Kindle. Today I turned it on to got
I have a first generation Kindle. Today I turned it on to got the store and browse for a new book. The screen froze on "wireless connecting. I just thought the battery was low, however I have not char… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
my kindle has a blank screen. when i charge it nothing lites
my kindle has a blank screen. when i charge it nothing lites up. i've only charged it for an hour and i don't get any charging lite. the refresh button does nothing. i've had it less than a month and … read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
My sons Kindle froze up while he tried to start up his kindle.
My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
The brand new Kindle that I received at Christmas is frozen
The brand new Kindle that I received at Christmas is frozen in the sleep mode. It was fully charged upon receipt, I have only used it for about one (1) hour because of a heavy work load. I tried to us… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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