E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

T 2 years old. 2 weeks ago, after charging, it would NOT…

Customer Question
T 2 years old...

T 2 years old. 2 weeks ago, after charging, it would NOT turn on. What can i do to check it out? I also charged it again using a different charger and outlet.

Technician's Assistant: What exactly is frozen or not starting up for you?

It will not turn on.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Amazon Kindle fire 10, CE0682

Submitted: 1 month ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 hours by:
7/4/2018
Electronics Technician: info tech, Technician replied 1 month ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,396
Experience: E-Reader Expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
It will not turn on. I've left it on the charger so I
It will not turn on. I've left it on the charger so I believe it is charged...but it flashes "Kindle Fire" as though it is powering up, but shuts down instead of turning on. I just loaded a bunch of n… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Mr. T. I received a Kindle for Christmas from my brother. I
Hello Mr. T. I received a Kindle for Christmas from my brother. I just loved it, but at some point it died and I returned it to Amazon and they sent me a Kindle Fire which I have been happily using ev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Kindle Fire Generation 2 that is fully charged but
I have a Kindle Fire Generation 2 that is fully charged but will not start when pushing the start button … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Will not charge, Kindle fire, 4 years, The tablet just
The tablet just suddenly shut down while I was using it and I am unable to get it to charge… read more
Rahul P.
Rahul P.
Bachelor's Degree
576 satisfied customers
My Kindle Fire serial numberD01EC0A0q4821CEP will not
my Kindle Fire serial numberD01EC0A0q4821CEP will not charge. When it starts to charge, green light, the light goes out after a few seconds. The power plug seems extremely loose in the USB socket. The… read more
Rahul P.
Rahul P.
Bachelor's Degree
576 satisfied customers
I do not remember my password for my kindle...how can I
I do not remember my password ***** my kindle...how can I change it? … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My kindle is only one year old and it will not charge up,
my kindle is only one year old and it will not charge up, I've tried more than one charger and it just will not charge? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Kindle Fire and when I attempt to charge, it will
I have a Kindle Fire and when I attempt to charge, it will not charge. I checked outlets, charger and cant get it to charge. When I shut down then turn back on, it comes up but battery still reflects … read more
Cris
Cris
62 satisfied customers
My kindle does not charge, Does it have a battery in it that
my kindle does not charge, Does it have a battery in it that needs replaced? … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I bought my granddaughter a kindle fire a couple of years
I bought my granddaughter a kindle fire a couple of years ago. It will not charge. I've tried my charger on it and nothing happens. I don't remember where I bought it. How can I get it fixed?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Kindle fire and when I plugged it in to be charged
I have a Kindle fire and when I plugged it in to be charged the connection seemed loose so I got a new charger and my Kindle fire will not turn on. The green power light will come on for about 2-3 sec… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Tried several plugs in a couple of different outlets yet my
Tried several plugs in a couple of different outlets yet my Kindle Fire will not charge the battery.… read more
Rahul P.
Rahul P.
Bachelor's Degree
576 satisfied customers
my kindle is about a year old, it will not charge, the green
my kindle is about a year old, it will not charge, the green lite turns on and then it will not do anything the orange will not turn on and it says battery too low to power on and it will turn off.… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
my kindle fires battery is depleted and says battery too low
my kindle fires battery is depleted and says battery too low to power on...even when i have it plugged in to the charger cord. it will not charge. i have had it on charge all day. help… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have purchased 2 wall chargers for my Kindle Fire and both
I have purchased 2 wall chargers for my Kindle Fire and both of them have stopped charging the Kindle after only a few weeks of use. I have tried multiple outlets and both of them did the same thing. … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My kindle just stopped charging two days ago. Now it is also
My kindle just stopped charging two days ago. Now it is also out of power with an empty battery that still isn't charged. It is a Kindle 2 or 3 I think. Will be 2 years old this summer. I have tried a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
When I turn on my kindle fire the screen will on go to Kindle
When I turn on my kindle fire the screen will on go to Kindle fire and stays there. I have recharged the battery over night with the charger that came with my kindle and I have tried turning off my ki… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Stopped charging. Powered off and turned back on...now totally
Stopped charging. Powered off and turned back on...now totally out of battery.....charger seems to have stopped working with just Kindle Fire...still works with cell phone.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x