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I cannot access my wireless system, but i can do so in other…

Customer Question
I cannot access my...

I cannot access my wireless system, but i can do so in other places

Technician's Assistant: When could you last access your device?

I could access it at my sons's home on his wifi, and all other places, but have never been able to connect with our home system

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

Hi pearl , thanks for your help

Submitted: 2 months ago.Category: E-Readers
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Answered in 8 minutes by:
6/1/2018
Electronics Technician: Karthik Nagarajan,
 replied 2 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Karthik Nagarajan,
 replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the Wireless system?

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Customer reply replied 2 months ago
comcast, do not know beyond that
Electronics Technician: Karthik Nagarajan,
 replied 2 months ago

Do you see any other devices like computer which is connected to the WiFi network?

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