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Can not remember screen lock code, how reset. Don't know…

Customer Question
Can not remember screen...

Can not remember screen lock code, how reset.

Technician's Assistant: When could you last access your device?

Don't know exactly, wife had stroke in apr 2017

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No, just started.

Submitted: 2 months ago.Category: E-Readers
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
what are you talking about? service offer. please
Answered in 8 hours by:
6/1/2018
Electronics Technician: Richard, Customer Service replied 2 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Thank you

Ask Your Own E-Readers Question
Customer reply replied 2 months ago
amazon kindle model : Voyage 3G
Electronics Technician: Richard, Customer Service replied 2 months ago

ok, you need to reset the Kindle to do this enter in resetmykindle

as the password

If this does not work, use###-##-####/p>

Or enter in the password ***** until it offers to reset it

When it does, then do the reset and you can set it up again

Let me know how you go please

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Satisfied Customers: 47,537
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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