E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Picture of book cover with horizontal and vertical lines…

Customer Question
Picture of book cover...

Picture of book cover with horizontal and vertical lines crunched over to left on screen can’t get rid of it and can’t go to books etc

Technician's Assistant: When did you last charge your e-reader?

Couple of weeks ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No but inserted paper c lip in small hole at bottom edge

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No just want to get rid of the squished up book

Submitted: 2 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 minutes by:
5/31/2018
Electronics Technician: Nathan, Technician replied 2 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,388
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for exactly 20 seconds (no more, no less). Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 2 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,388
31,388 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
On my Kobo Aura H2O I cannot open a book. At bottom of
On my Kobo Aura H2O I cannot open a book. At bottom of screen are numbers and alphabet cannot access books I have. "Search" at top of screen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Kobo aura h20. Message error: oops! Something went wrong.
Kobo aura h20. Message error : oops! Something went wrong. Please try again later. … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
My kobo ereader auro H2O is not charging. When I plug it
my kobo ereader auro H2O is not charging. When I plug it into my computer a message states it is using too much power and will be shut down. I use my ereader all the time and am very upset. … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
I am having a problem with the window on my Kobo reader .
I am having a problem with the window on my Kobo reader . It is totally blank. I have recharged it and now can not even turn it on.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My kobo is 2 years old I think it was the first version.
My kobo is 2 years old I think it was the first version. It now has part of the front cover permanently on the screen so when I open a book there are parts covered up by this making it unable to read … read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Kobo has stopped working. The battery is half and I tried
My Kobo has stopped working. The battery is half and I tried to recharge it but that won't work and so I get no response at all… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Kobo is stuck on loading. The title it is trying to load
My Kobo is stuck on loading. The title it is trying to load is a Project Gutenberg plain text UTF-8. I was able to save the file onto the Kobo but when I tried to open the title, it just stopped. I ca… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
When I click the "book" icon - the box showing "table of
When I click the "book" icon - the box showing "table of contents etc comes up. I can access all applications (in dark type) except " Table of Contents" - that is in shadow. How can "table of contents… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
My sony ereader PRS-600 is not showing any lettering,just vertical
My sony ereader PRS-600 is not showing any lettering,just vertical and horizontal ink smuging… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I live in NZ. I have been given a brand new Sony e-reader model
I live in NZ. I have been given a brand new Sony e-reader model PRS-650. It is fully charged. When I connect it to my laptop, it charges for a minute or so, then a "Charging complete" message appears.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I was given a Kindle for Christmas in Dec. 2010, 15 months
I was given a Kindle for Christmas in Dec. 2010, 15 months ago. I ordered a Black lighted cover from Amazon immediately. The lighted cover worked well until this month, when the light began to flicker… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have a Motorola Xoom to which Ive added the Kindle reader
I have a Motorola Xoom to which I've added the Kindle reader app. I would like to know if there is a way to "go to" a certain page number, without having to turn each single page, as I do now. I can/t… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
I have a Sony Reader Model No. PRS - 600. I was in the search
I have a Sony Reader Model No. PRS - 600. I was in the search mode looking for a certain passage in my bible. I misspelled Psalm 109. I left out the l in Psalm and hit the search key. The Reader locke… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have a Nook thats got a messed-up screen. All that shows
I have a Nook that's got a messed-up screen. All that shows across it are horizontal lines.… read more
Cris
Cris
62 satisfied customers
Turned on my reader, selected a book, and it froze. Will not
Turned on my reader, selected a book, and it froze. Will not even turn off. still is 2/3 charged. beside the battery symbol at the bottom is a small "s" in a circle sign. Your asssistance would greatl… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My dog (a Pug) chewed on my kindle and it now has a vertical
My dog (a Pug) chewed on my kindle and it now has a vertical and horizontal line on the screen (The Kindle, not the dog.). It also has a small dark smudge at the top of the screen that makes reading t… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
I have a sony prs-300 e-reader which I purchased (new) about
I have a sony prs-300 e-reader which I purchased (new) about 16months ago. It worked fine until 2 weeks ago when the screen froze on the menu page ; it states at the bottom of the page that it is load… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
On my Kindle I have developed a box covering the bottom 1/3
On my Kindle I have developed a box covering the bottom 1/3 of the screen making it impossible to read a complete page. Inside the box it says, in the upper left corner, "Go to ..." In the center of t… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x