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I have a CE0700. While I was using it, the screen froze. I
I have a CE0700. While I was using it, the screen froze. I tried to tebbot it and it went as far as the tree with someone reading under it. Have made sure that Kindle is fully charged and it still won… read more
Randy***** CellTech
Randy***** CellTech
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Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
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Information Technology Management / Computer Science
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My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy***** CellTech
Randy***** CellTech
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My paperwhite kindle has stopped working after trying to
my paperwhite kindle has stopped working after trying to recharge it in a hotel in Idaho, whats the best way to see if its permanently damaged? … read more
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Randy***** CellTech
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Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
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Associate Degree
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Device 2 years old june 2 suddenly not responding to
device 2 years old june 2 suddenly not responding to attempts to turn page.Did not work for a week then was okay for 2 days and now not responding again … read more
Louie
Louie
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Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy***** CellTech
Randy***** CellTech
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I dropped (in leather cover) my "original" Kindle; it landed
I dropped (in leather cover) my "original" Kindle; it landed flat, the screen was not broken. The screen-saver page stays on constantly: I cannot get the Kindle to "open" to read any books; when I sli… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
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My kindle has frozen (kindle keyboard). I have tried holding
My kindle has frozen (kindle keyboard). I have tried holding the on/off switch for up to 30 seconds and pressing the reset button with the tip of a paperclip and neither action has cleared me screen. … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Kindle does not open a book selected from Home Page. Cannot
Kindle does not open a book selected from Home Page. Cannot get radio switched on from Menu? Have tried restart, does not show restart process, page stays white, home page only when sliding ON button.… read more
Dr. Fix-It
Dr. Fix-It
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My Kindle Paperwhite wont charge with the wires I have. I
My Kindle Paperwhite won't charge with the wires I have. I have two, and I tried charging with both. The wi-fi is working. The battery indicator on the upper right of the screen does not turn black wh… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
Reading outside yesterday and put my kindle touch down while
Reading outside yesterday and put my kindle touch down while I went to answer the phone. When I returned it was on screen saver and would not turn back on. Took it inside and after an hour it still wo… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Kindle screen is frozen on a screen-saver image. I cannot
Kindle screen is frozen on a screen-saver image. I cannot shut down or restart Kindle in usual manner. I plugged in charger and have left it for most of the last two days. The yellow light is showing,… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle froze last night. I had been reading it on the plane,
My Kindle froze last night. I had been reading it on the plane, shut it down, went home and tried to read it before bed. But it froze on the Virginia Woolf page but it looks like at Etch-A-Sketch draw… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My kindle keyboard is fully charged and the power light
My kindle keyboard is fully charged and the green power light won't stay on for me to do anything. I've held it down for the 20 seconds, it only blinks twice. It won't let me go to Home-Menu, ect.. Th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hi, I was given a Kindle (keyboard) for my birthday in July
Hi, I was given a Kindle (keyboard) for my birthday in July and have been using it with no problems until yesterday when I came to pick it up where I had left it to find the screen had frozen. 1/2 of … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a Sony Reader and the home page is frozen. It will
I have a Sony Reader and the home page is frozen. It will not respond to the reset button. I even took the back off and unplugged the battery and the screen is still on and unresponsive.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
The brand new Kindle that I received at Christmas is frozen
The brand new Kindle that I received at Christmas is frozen in the sleep mode. It was fully charged upon receipt, I have only used it for about one (1) hour because of a heavy work load. I tried to us… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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