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Kindle problem. I have updated my credit card details on my
Kindle problem. I have updated my credit card details on my computer however this is not reflected in my kindle and I am no longer able to order books as it indicates that there is a problem … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
We are unable to download a new book on our kindle. It won't
We are unable to download a new book on our kindle. It won't accept the password ***** thought was correct. … read more
Harry
Harry
2,390 satisfied customers
I am trying to update details of new Visa card to buy book.
I am trying to update details of new Visa card to buy book. Cannot access with password ***** changed it, confirmed by email. However unable to log in with new password, comes up with having a problem… read more
Harry
Harry
2,390 satisfied customers
I IMy husband and I have Kindle Paperwhites which we
I IMy husband and I have Kindle Paperwhites which we thoroughly enjoy, For some reason we are having difficulty downloading from our books or the computer. We will be told the order s placed but never… read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
I've had my kindle since 2012 and loved it. could always
I've had my kindle since 2012 and loved it. could always order any book i wanted with a touch. We cancelled our credit card at one point, and now need to get our new card signed in so I can order with… read more
Cory
Cory
Vocational, Technical or Trade Scho
637 satisfied customers
I am unable to complete a purchase on my Kindle. My credit
I am unable to complete a purchase on my Kindle. My credit card was hacked and I think Kindle needs a new card number. I have been unable to purchase any books since early Dec. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
50,017 satisfied customers
Husband has died, and I wish to give his Kindle to my son.
husband has died, and I wish to give his Kindle to my son. How can he use use a gift card to put books on the Kindle. I think I must reregister th Kindle in his name, but he doesn't have a checking ac… read more
Cris
Cris
1,316 satisfied customers
I am unable to order from the Kindle Store .. prompt says no
I am unable to order from the Kindle Store .. prompt says no update of credit card. Have been trying to do so, but to no avail. Please note: my credit card is with VISA, Canada, and ends just as you h… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
9,857 satisfied customers
We charged our order to the old credit card by mistake. Not
We charged our order to the old credit card by mistake. Not a valid expiration date. … read more
Nathan
Nathan
Bachelors of Science
25,429 satisfied customers
Carlien Moolman I can't order new books on my new debit
Customer: Carlien Moolman I can't order new books on my new debit card, I owe money on a previous purchase on my husbands credit card. I tried to edit and change the credit to debit card but it doesn'… read more
Richard
Richard
Customer Service
IT Manager, Consultant
50,017 satisfied customers
I have to reregister my kindle. Originally the kindle was
I have to reregister my kindle. Originally the kindle was registered under my husband's name, using his credit card. (He gave me this kindle as a gift). However, my husband had to get a new credit car… read more
Nathan
Nathan
Bachelors of Science
25,429 satisfied customers
My husband received an e-mail on his Kindle that our credit
My husband received an e-mail on his Kindle that our credit card had expired in 9/2014. He entered the new expiration date, but he still can't order any books.… read more
Cris
Cris
1,316 satisfied customers
I have been ordering my books from my kindle for almost a year
I have been ordering my books from my kindle for almost a year & paying with my credit card. I tried to order a book after reading the sample & was unable to. I have ajust got a new credit card with a… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,472 satisfied customers
My husband set up my kindle account as a surprise, unfortunately
My husband set up my kindle account as a surprise, unfortunately since then we have changed E mail addresses and computers, he cannot remember the E mail address he used to set up my Kindle account or… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My husband ordered our kindle books. This is my first try.
My husband ordered our kindle books. This is my first try. He died March 31, 2012. I want to order "From the Terrace" by John O'Hara and have it on my kindle. I have several gift cards to redeem. I do… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I upgraded from my old Kindle to the Kindle Fire. My husband
I upgraded from my old Kindle to the Kindle Fire. My husband bought the Kindle Fire as a present for me. Do I need to change my husband's name, Barrie, to my name, Mary? It might make a difference as … read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
My husband and I both have Kindles. I use my constantly; he
My husband and I both have Kindles. I use my constantly; he uses his rarely. He does not have a credit card or email address. When our son gave them to us , Jeff's(my husband) choices were added to my… read more
Nathan
Nathan
Bachelors of Science
25,429 satisfied customers
I just bought a Kindle for my husband - it has 3G and mine
I just bought a Kindle for my husband - it has 3G and mine does not. I am very much a novice, but he knows even less. My problem is that I wanted to get his books over to his Kindle, and I can't even … read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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