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I have a kindle that belonged to a friend who has died. I…

Customer Question
I have a kindle...

I have a kindle that belonged to a friend who has died. I have no idea what his account username or password ***** I have my own account. Is there any way to wipe my kindle and set it up with my own account?

Technician's Assistant: When did you last charge your Kindle?

Am just starting to charge it now.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

But the icon on the screen, though it is plugged in, still tells me I should plug it in, that is, it still shows the usb icon with an arrow pointing to a lightning symbol. The orange light on the bottom next to the chargin port is lit.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I have tried holding the power button for a minute, and now I see a reader sitting under a tree.

Submitted: 2 months ago.Category: E-Readers
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Answered in 3 hours by:
5/30/2018
Electronics Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
i do need help still
Electronics Technician: Harry, Customer Service replied 2 months ago

Yes, you can set it up to your account.

Which Kindle model is it?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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