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I purchased The Heir book 4 in the Selection series---

Customer Question
I purchased The Heir...

I purchased The Heir book 4 in the Selection series--- records show I purchased-- but it did not download to my

Technician's Assistant: When did this downloading issue start with your e-reader?

Kindle Yesterday

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Will try now

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No and thanks-- my kindle is restarting now

Submitted: 2 months ago.Category: E-Readers
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Customer reply replied 2 months ago
I rebooted and still The Heir has not appeared on my kindle
Customer reply replied 2 months ago
after reboot-- The Heir still not on my kindle
Answered in 21 minutes by:
5/29/2018
Electronics Technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 2 months ago
great-thanks
Electronics Technician: Aparna Indresh,
 replied 2 months ago

May I know the exact model of your kindle for example kindle paperwhite,kindle fire?

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Customer reply replied 2 months ago
please try to resend The Heir to my kindle
Customer reply replied 2 months ago
kindle paper white
Electronics Technician: Aparna Indresh,
 replied 2 months ago

May I know if your kindle is connected to WiFi?

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Customer reply replied 2 months ago
please continue to fix this-but forget the phone call-- thank you
Electronics Technician: Aparna Indresh,
 replied 2 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Electronics Technician: Aparna Indresh,
 replied 2 months ago

Please try to turn off your WiFi on kindle and turn it on again and see if that works.

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Customer reply replied 2 months ago
is is possible for you to re-send the book?
Electronics Technician: Aparna Indresh,
 replied 2 months ago

You can also reach them via phone 1-***-***-****,1-***-***-****,1-***-***-****.

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Customer reply replied 2 months ago
Many thanks for your help-- am dealing with AMazon now-- goodbye
Electronics Technician: Aparna Indresh,
 replied 2 months ago

Thank you so much for your time.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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